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Issues after update to 6.0.0 - by Ini - on WordPress WooCommerce support

This topic has 20 replies, 4 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

Ini

Participant

August 20, 2019 at 21:35

Cart now showing this [et_top_cart]
Footer has theme codes
BEAUTY MUST HAVE SECTION has [etheme_products products=”featured” outofstock=”” ids=””]

Royal Core Update Failed to update . from Version 1.0.0 1.1.0 version. Returns –

“Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

#219574 Copied Theme version: 6.0.0 WooCommerce version: 3.7.0

19 Answers

Royalty

Participant

August 21, 2019 at 07:23

I am having exactely the same problems. Posted the shortcode issue here, hoping that it will be fixed soon: https://www.8theme.com/topic/shortcodes-doesnt-work-anymore/

#219589 Copied

Olga Barlow

Support staff

August 21, 2019 at 08:54

Hello, @Ini

Go to Plugins > deactivate and remove the Royal core plugin. Go to Appearance > Install plugins and install Royal core to get the updated version. Let me know if it helps.

Regards

#219600 Copied

Olga Barlow

Support staff

August 21, 2019 at 08:56

Hello, @Royalty

You have another problem. Your problem is related to disabled WPBakery plugin, his issue – to out of date Royal core plugin.

Regards

#219601 Copied

Ini

Participant

August 21, 2019 at 09:11

This really helped. Thank you

#219606 Copied

Rose Tyler

Support staff

August 21, 2019 at 09:14

Hello, @Ini

You’re welcome!

Regards

#219608 Copied

Ini

Participant

August 21, 2019 at 10:09

The logo is no more there on the website after removing Royal Core and Installing again. I went to Theme Options to remove the logo and added again but still not showing.

#219613 Copied

Olga Barlow

Support staff

August 21, 2019 at 10:35

Hello,

Provide us with Dashboard and FTP access to your site to check and help you.

Regards

#219615 Copied

Royalty

Participant

August 22, 2019 at 11:54

Hello, @Royalty

You have another problem. Your problem is related to disabled WPBakery plugin, his issue – to out of date Royal core plugin.

No, I had the same problem with not being able to update Royal Core plugin. And he has the same issue that the cart shows just [et_top_cart] and other shortcodes dont work, So its exacetly the same as my issues.

#219700 Copied

Olga Barlow

Support staff

August 22, 2019 at 13:01

Hello, @Royalty

We moved all the shortcodes to Royal core plugin according to Envato new requirements. So it caused 2 problems with shortcodes: 1) they do not work if core plugin is not updated 2) Some shortcodes do not work if WPbakery plugin is deactivated.
In your case, you had both problems. The user had only the first one.

Regards

#219723 Copied

Ini

Participant

August 26, 2019 at 17:19

I have dropped the login details. Many thanks. Logo is not showing.

Please contact administrator
for this information.

#220091 Copied

Olga Barlow

Support staff

August 27, 2019 at 15:36

Hello, @Ini

You did not provide the FTP access and we can’t check problem in more details.
We found that problem caused by Image Lazy Load option of Smush plugin. But we need FTP to check if we could add compatibility with this option.

Regards

#220152 Copied

Ini

Participant

August 28, 2019 at 17:32

It’s a managed WordPress account on Godaddy.

Attached

Please contact administrator
for this information.

#220332 Copied

Olga Barlow

Support staff

August 28, 2019 at 17:41

Hello,

We don’t need access to your account on Godaddy. Just create FTP user, pass and provide us with FTP host, FTP user and FTP pass. If you don’t have this information contact your hosting provider to get it.

Regards

#220333 Copied

Ini

Participant

September 2, 2019 at 16:05

Please see details attached.

Many thanks

Please contact administrator
for this information.

#220591 Copied

Olga Barlow

Support staff

September 4, 2019 at 09:00

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

Regards

#220666 Copied

Olga Barlow

Support staff

September 4, 2019 at 09:00

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

Regards

#220667 Copied

Olga Barlow

Support staff

September 4, 2019 at 16:08

Hello,

Fixed. Check now.

Regards

#220781 Copied

Ini

Participant

September 6, 2019 at 23:52

Thank you.

#220981 Copied

Rose Tyler

Support staff

September 7, 2019 at 08:21

You’re welcome!

Regards

#220989 Copied
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