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Issues after your team entered my admin site

This topic has 4 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

Nicolo

Participant

March 22, 2024 at 14:43

Hi

In the last topic you guys entered my site to fix some issue with the theme being hung up on load in the advanced checkout.

Something must have happened cause now static blocks have changed. And elementor is not the same

Please have it fixed back to default. the way it was before you entered the site.

Check the last topic for referance and more info. You mentioned that you forgot to add back some code due to testing.

I have listed a few examples of new issues that has arised for clarity.

F.ex – the padding from left and right 16px is not being cathed up by elementor.

Plus – defualt colour for text is now red. it was not this way before.

Plus – Colour changed from green to blue

I really dont know what causes all of this?

Thanks alot for your help!

Files is visible for topic creator and
support staff only.

#388117 Copied Theme version: 9.2.9

3 Answers

Rose Tyler

Support staff

March 22, 2024 at 15:36

Hello, Nicolo,

Our team takes great care and deliberation in implementing any changes requested by our clients. It is with regret that we learn of any oversight on our part.

Additionally, we have noted that you did not provide a reference to the specific topic you are addressing.

Let us address your concerns systematically:

1/ “F.ex – the padding from left and right 16px is not being cathed up by elementor.” – could you please specify where exactly this is occurring? A screenshot would be most helpful for us to understand the issue.

2/ “Plus – defualt colour for text is now red. it was not this way before.” – we have not observed this in any of the screenshots you provided, nor on your website when editing a random static block. Could you please provide a more detailed example with screenshots?

3/ https://prnt.sc/n-gEBY5h-byZ – the color appeared blue because it was not selected. Once chosen in the settings, it should display correctly.

We are committed to resolving any issues you may be experiencing and would appreciate the necessary details to proceed effectively.

Best Regards,
8Theme’s Team

#388130 Copied

Nicolo

Participant

March 23, 2024 at 13:17

Here is the reference:
https://www.8theme.com/topic/some-error-with-the-theme-customizer-stuck-on-loading/

Anyways, now it seems to be working as usual again.

So its ok, i dont know if you did anything to fix it, but im satisfied on my side.

Have a great weekend.

#388209 Copied

Rose Tyler

Support staff

March 23, 2024 at 13:28

Hello, Nicolo,

We appreciate your prompt response.

Have a great weekend too.

Best Regards,
8Theme’s Team

#388212 Copied
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Issues after your team entered my admin site

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