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Issues concerning proper images appearance and white spaces

This topic has 45 replies, 5 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

Olga Barlow

Support staff

December 9, 2014 at 17:04

Hello,

We are sorry, but this is plugin issue. It’s not related with our theme. If you need plugin author support you need to buy plugin and submit a ticket.
All we can help you with is to send you latest plugin version.

Regards,
Olga Barlow

#28732 Copied

Crealys

Participant

December 11, 2014 at 05:52

Hi,

Can you activate the plugin for us? Or do we need to buy it?
And please send us or update the latest version of the plugin.

Find login details in the private content.

http://i.imgur.com/RSj9pSz.jpg

Please, contact administrator
for this information.

#28950 Copied

Stan Russell

Participant

December 11, 2014 at 10:45

Hello Crealys,

we have updated your plugin ‘Ultimate addons for Visual Composer’ to latest version.
Please navigate to Dashboard > Plugins and activate it

Regards,
Stan Russell

#28986 Copied

Crealys

Participant

December 15, 2014 at 07:32

Hi Stan,
Thank you for your support. We have purchase the ‘Ultimate addons for Visual Composer’ from “Brainstorm Force”, we have fix the video spacing issue with them. The website is working properly.

Perhaps we have one question concerning the website pre-loader. We have activate it but when you go on the website there is no pre-loader. Can you tell us why? And how to fix this issue?

Thanks in advance
Crealys Team

#29467 Copied

Eva Kemp

Support staff

December 15, 2014 at 10:13

Hello,

Please provide us with the correct site link and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

#29488 Copied

Crealys

Participant

December 15, 2014 at 12:14

Hi Eva,

Please find necessary information in the private content. Sorry we have just upload an updated version of the website.

Please, contact administrator
for this information.

#29520 Copied

Crealys

Participant

December 17, 2014 at 07:20

Hi,

Thank you for your support. We have purchase the ‘Ultimate addons for Visual Composer’ from “Brainstorm Force”, we have fix the video spacing issue with them. The website is working properly.

Perhaps we have one question concerning the website pre-loader. We have activate it but when you go on the website there is no pre-loader. Can you tell us why? And how to fix this issue?

Please find necessary information in the private content. Sorry we have just upload an updated version of the website.

Please, contact administrator
for this information.

#29976 Copied

Eva Kemp

Support staff

December 17, 2014 at 12:04

Hello,

Please update the theme to the latest version 1.5.2:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.5 Theme Upgrade”).

Don’t forget to create a back up of the files and database before update.

Thank you.
Regards,
Eva Kemp.

#30002 Copied

Crealys

Participant

December 17, 2014 at 14:22

Hi Eva,

We have update the theme but the issue still persist.

Regards,
Crealys Team

#30031 Copied

Eva Kemp

Support staff

December 17, 2014 at 15:38

Hello,

Please provide us with FTP credentials for a new site.

Thank you.
Regards,
Eva Kemp.

#30065 Copied

Crealys

Participant

December 18, 2014 at 06:42

Hi Eva,

Please find the FTP credentials (in private content) for our production website.
Note that once changes are made and work correctly we will make the changes on the client website.
Hope to hear from you soon.

Kind Regards,
Crealys Team

Please, contact administrator
for this information.

#30190 Copied

Crealys

Participant

December 22, 2014 at 06:14

Hi Eva,

Have you been able to access our server to solve the loading progress bar issue (loading progress bar does not display when loading the website)?

We will be on holidays soon and will be greatfull if the issue can be solve as soon as possible.
Please find our FTP credentials in the Private Content field.

Kind Regards
Crealys Team

Please, contact administrator
for this information.

#30631 Copied

Eva Kemp

Support staff

December 22, 2014 at 11:59

Hello,

The loader icon is shown now. Clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#30667 Copied

Crealys

Participant

December 22, 2014 at 12:58

Hi Eva,

Please note that the issue was not solve. We have install the “ultimate preloader” (please see image) plugin as a temporally solution while waiting for a solution from your team. We can notice that the “ultimate preloader” is still working and that the default theme preloader is not working.
You can desactivate the “ultimate preloader” in the settings section to confirm the issue.

We want the default theme preloader to work.

http://i.imgur.com/IiDmpAH.jpg

Kind Regards,
Crealys Team

#30684 Copied

Eva Kemp

Support staff

December 23, 2014 at 14:17

Hello,

To have loader icon shown you need enable Promo popup in Theme Options > Promo Popup. I’ve enabled it. Please check the site now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#30862 Copied
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Issues concerning proper images appearance and white spaces

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