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Issues in Xstore theme - by rtk - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

rtk

Participant

June 27, 2021 at 03:04

I need help with some errors in the theme .
Need help !!!

1- price does not show correctly on Quick view.
https://cdn.discordapp.com/attachments/576331073756200960/858523043402743808/issue2.jpg

2-price does not show correctly on search bar.
https://cdn.discordapp.com/attachments/576331073756200960/858523044561027092/issue.jpg

3-images for products with variations not showing correctly according to theme templates.
https://cdn.discordapp.com/attachments/576331073756200960/858523048050950144/issue3.jpg

4-image in cart appears and disappears instantly.
price of the product in the cart does not agree with the product on the page.
https://cdn.discordapp.com/attachments/576331073756200960/858523230364631070/issue4.jpg

Please, contact administrator
for this information.

#292229 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

11 Answers

Rose Tyler

Support staff

June 27, 2021 at 08:20

Hello,

Thanks for using our theme.
What username should we use to log in to the Dashboard?
1-4/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check how it works then.

Regards

#292239 Copied

rtk

Participant

June 27, 2021 at 13:31

username updated

i dont use any other plugin Xstore core and recomend plugins thanks.

Please contact administrator
for this information.

#292254 Copied

Rose Tyler

Support staff

June 27, 2021 at 14:02

Hello,

I’ve passed this topic to our technicians and I will let you know once get an answer. Please be patient.

Regards

#292256 Copied

rtk

Participant

June 28, 2021 at 11:37

hello any new about my problem ? thanks

#292320 Copied

Rose Tyler

Support staff

June 28, 2021 at 15:47

Hello,

We didn’t forget about your request and, we still working on it. We will let you know once get news from the technicians team.

Regards

#292355 Copied

rtk

Participant

June 29, 2021 at 00:00

Thanks for your response.
I need an urgent answer, to give an answer to the client if it is to advance with the theme or then it will be to ask for the money back.
As I told the customer that your theme was completely wzone compatible and is actually experiencing these issues.
Thank you I need an urgent response.

#292386 Copied

Olga Barlow

Participant

June 29, 2021 at 22:02

Hello,

Take our apologies for the delay. It looks that search, QV and cart display the regular price instead of the dropship price. Our developers are trying to find the reason of the issue but we need more time. Could you, please, give us 2 days to find the solution? If we don’t solve the issue we’ll be able to give you refund.

Regards

#292498 Copied

rtk

Participant

June 29, 2021 at 23:47

ok i will wait.
thanks.

#292511 Copied

Olga Barlow

Participant

June 30, 2021 at 00:27

Hello,

Thank you for your patience!

Regards

#292520 Copied

rtk

Participant

July 2, 2021 at 10:12

in 2 days the problem persists, quick view and the search bar show the wrong price.
the cart fixed the problem this good.
now I want to know if they can fix the rest ???
I need an urgent answer because I’m wasting a lot of work time.
thanks

#292805 Copied

Olga Barlow

Participant

July 2, 2021 at 13:51

Hello,

Point is that WooZone plugin uses some filters to update regular price on the grid and to display dropship prive. We contacted plugin developers to find out what filter do they use but to apply it for the QV, search and mini cart. But they do not answer. We can do nothing without their answer. In this case, we could offer you only refund. We are very sorry.

Regards

#292850 Copied
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