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Issues on Menus : Can’t charge my menu’s listing from wordpress

This topic has 6 replies, 3 voices, and was last updated 1 weeks, 6 days ago ago by Tony Rodriguez

Monark

Participant

April 6, 2025 at 15:21

Hello,

The XStore theme builder does not load the menus created in WordPress. As a result, I am unable to display the correct menus within the Header Builder.

I’m using WordPress version 6.7.2, and the menu settings do not allow me to assign a menu to a specific location (such as Main Menu, Secondary Menu, Mobile Menu, etc.).

How can I proceed to make my Secondary Menu appear correctly in your theme builder?

Thank you in advance for your help.

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#439952 Copied Theme version: 9.4.10

5 Answers

Alex Carter

Support staff

April 7, 2025 at 07:56

Hello, Monark,

Thank you for reaching out to us.

To display your desired menu, please ensure that you have selected the appropriate menu (created under Appearance > Menus) within the Header Builder settings. You can do this by navigating to Header Builder > Menu Settings. For your reference, please see the following screenshot: https://prnt.sc/eqoFbd2ktbxz

Should you need further assistance, feel free to provide temporary admin access via the Private Content area so we can take a closer look.

Warm Regards,
The 8Theme Team

#439996 Copied

Monark

Participant

April 7, 2025 at 12:19

Thank you for getting back to me. Unfortunately, I’m unable to add the menu via the header builder, as WordPress doesn’t allow me to define the type of menu I’m creating. I’ll send you the login details.

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Alex Carter

Support staff

April 7, 2025 at 12:35

Hello, Monark,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Warm Regards,
The 8Theme Team

#440056 Copied

Monark

Participant

April 7, 2025 at 14:32

Thank you for your support. I have removed my child theme and successfully installed one of your demos. Everything integrated smoothly. It appears the issue was indeed due to plugin conflicts.

#440068 Copied

Tony Rodriguez

Support staff

April 7, 2025 at 14:33

Dear Monark,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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Issues on Menus : Can’t charge my menu’s listing from wordpress

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