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Issues regarding Mobile Shop – load more products on page – mobile version

This topic has 2 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Tony Rodriguez

Ger

Participant

April 2, 2024 at 10:48

I am having a issue with the display of the mobile version of xstore. When going to load more, infinite scroll etc, the items are loading at the bottom of the page therefor the customer has to scroll back up to where they started. I need it to start at the beginning of the second or third page so the the customer can view all products.

#389650 Copied Theme version: 9.3.2

1 Answer

Tony Rodriguez

Support staff

April 2, 2024 at 13:01

Hello, @Ger,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are pleased to inform you that we have conducted a thorough review of the pagination types (including ‘Load More’ and ‘Infinite Scroll’) on our test site for mobile compatibility. We are happy to report that everything is functioning as expected.

To provide you with a clear demonstration, we have recorded a video showcasing the performance. You can find this video in the private content area for your reference.

2/ If you are facing issue, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Let us know which on which mobile device you are facing the issue.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#389678 Copied
Tagged: loading more products, mobile shop issues, woocommerce product loading, woocommerce themes, wordpress mobile version
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