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Issues w / Add to Cart Button and more…

This topic has 15 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

mlamike

Participant

May 8, 2015 at 09:13

Good Day,

I’ve been having an awful time trying to figure out these issues and I give up. I need help, please? Please bare in mind that I am a complete novice.

Issues:

1. “Add to Cart” button does not appear after the selection of attributes in the single product view. I’ve turn the Ajax “Add To Cart” feature in the theme options on and off and the result remains the same – no “Add to Cart” button.

2. Featured Product on the home page. I managed to get the featured decals to show in perfect rows / columns, however the t-shirt that I’m trying to add keep showing in all sorts of wonky ways. Sometime shirts show on the home page with the details (all the description text) and sometime the text will not show at all. Other times the shirt image appear out off line – it’s madness and I don’t understand it.

3. The Footer – can you please help me achieve the look of the Footer on 8theme.com.

4. How can I remove the stuff (EN FR GE
£ € $) on the upper left hand corner and replace it with, say info@mysite.com / 555-555-5555… how can I achieve that?

5. I have followed the instructions on updating the theme and woocommerce and such. I’ve even deleted and re-installed the theme and still recieve “woopress/woocommerce/cart/cart.php version 2.3.0 is out of date. The core version is 2.3.8.” I’m at a lost as to how to solve this.

Please help. Your help is truly appreciated.

Please, contact administrator
for this information.

#62608 Copied

14 Answers

Robert Hall

Support staff

May 8, 2015 at 09:23

Hello,

1, 2) Try to disable third-party plugins, very likely one of them caused issue.

3) First you need to disable demo footer blocks in Theme Options->General then create footer manually.
Please read more in our documentation:
https://www.8theme.com/demo/docs/woopress/index.html#!/9_footer
Also you can watch video tutorial:
https://www.youtube.com/watch?v=KWAQRXZXsaw
The video tutorial is for Royal theme, but the process is identical.

4) Please add an empty text widgets to Place in header top bar in Appearance->Widgets.
5) Please don’t worry about this message. It doesn’t affect the work of your website.
Also it will be fixed in the next theme update.

Regards,
Robert Hall.

#62611 Copied

mlamike

Participant

May 8, 2015 at 10:14

Ok… Thank you Mr. Hall.

#62629 Copied

mlamike

Participant

May 8, 2015 at 10:20

Sorry to bother again. How can I replace the images of credit cards in lower right corner with “Terms and Conditions‎ | Privacy Policy | Contact us” links?

#62632 Copied

Eva Kemp

Support staff

May 8, 2015 at 10:54

Hello,

You need add Text widget with the content <img src="YOUR_PATH_TO_IMAGE"> into the “Footer Links” area in Appearance > Widgets.

Regards,
Eva Kemp.

#62644 Copied

tlynn2212

Participant

May 8, 2015 at 21:19

We please need help and are unable to reach anyone and get our topic posted.

Hi, I checked and did not see my topic submitted so we are submitting again.

When we click checkout it brings up this strange transparent box and gets stuck.

Screenshot: http://postimg.org/image/om5adhf2d/

We have Pay Pal pro set up correctly, SSL installed correctly and all settings are correct. We changed to Pay Pal Standard and it does it with this too instead of bringing people to pay pal to check out so this indicates a theme issue.

The clients are furious as their cart has not worked for 2 weeks.

I keep submitted support help with not reply.

Please help and thank you in advance.

Please, contact administrator
for this information.

#62787 Copied Theme version: 2.5 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 11, 2015 at 08:52

Hello @tlynn2212,

Please provide us with access to wp-admin panel and FTP.

Thank you.
Regards,
Eva Kemp.

#63030 Copied
Eva Kemp

Support staff

May 11, 2015 at 12:47
Hello @tlynn2212,

I’ve increased memory_limit value in wp-config.php file as described here http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and added this code in custom.css:
```
#payment {
    background-color: transparent !important;
}
```
Please clear browser cache and check your Checkout page now.

Regards,
Eva Kemp.
#63129 Copied
tlynn2212

Participant

May 12, 2015 at 18:46

Hi,

I’ve been trying to reply via email for days now and noticed it’s a no reply email and I have to post here. The cart is still not working – although you did fix the white box issue – thank you for this. Our clients are so furious so I really hope you can help today. Thank you in advance.

The Issues:

We have multiple issues when checking out.

**When we checkout, there are two options for Pay Pal Pro checkout (exactly the same) – should only be one. I added Pay Pal Standard and now there are two of these too. Just removed this again so now when you look there will be two Pay Pal Pro checkout options – should only be ONE.

See here when you checkout: http://www.jinjajewelry.net

We tested both options to see if they work and the first Pay Pal Pro credit card option does NOT work. It keeps bringing back an error that only numbers can be entered in the CSV field and we only entered numbers so not sure why this is the error.

We tested the second Pay Pal Pro credit card checkout and it did something strange and then it worked. First it had an error saying the city needed to be filled in. I already filled that in but I went back to address tab to add city again and then I clicked checkout and it worked. I used a Mastercard. Customers won’t really know though to go back like I did so we need to fix please.

My client tried checking out with Amex and it did not work.

We now have it in Sandbox test mode.

So we please need to 1) remove one the duplicate payment options and place order button and 2) make the payment option checkout work without any bugs.

Other people reported this issue and Woocommerce says this is a theme issue and the theme developer must fix. Lengenda is not fully compatible with Woocommerce as advertised. Some things I found to help you fix:

https://support.woothemes.com/hc/en-us/articles/204314075-I-see-two-Proceed-to-checkout-buttons-and-or-two-checkout-payment-forms

https://support.woothemes.com/hc/communities/public/questions/202235655-Checkout-options-appear-twice

http://stackoverflow.com/questions/28627839/duplicated-payment-methods-field-on-checkout-page-woocommerce

Thank you and really look forward to having this fixed. We sent the WP login and FTP previously.

#63491 Copied Theme version: 2.5 WooCommerce version: 4.2.2

Eva Kemp

Support staff

May 12, 2015 at 19:06

Hello @tlynn2212,

You’re using old theme version. You must update it as well as Woocommerce plugin.
Before update delete “woocommerce” folder and reupload it from new theme package.
Also update all required plugins which you can download at this link https://www.8theme.com/download-plugins/ .

Don’t forget to create back up before update!

Regards,
Eva Kemp.

#63497 Copied

tlynn2212

Participant

May 12, 2015 at 20:26

Hi, we did custom work on the website and last time we migrated the website we lost a bunch of work and had to redo (even when we backed up). So we are afraid this will happen again when we update the theme and plugins. We just purchased this theme a few months ago so why would it not work? Do we have to update the theme like this each time you have an update?

There is no way you can update it or add code to make the problem fixed?

Thank you,

#63506 Copied Theme version: 2.5 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 13, 2015 at 08:25

Hello,

Old theme version isn’t compatible with the latest Woocommerce version and there are a lot of customization in the new theme version to make it compatible with Woocommerce.
Create a child theme http://codex.wordpress.org/Child_Themes and move your changes to the child theme folder. Then you’ll be able to update the theme without losing your modifications.

Regards,
Eva Kemp.

#63534 Copied

tlynn2212

Participant

May 21, 2015 at 23:34

Hi, we were already told to update Lengenda version, update all plugins, etc. and we already did this. See the message you sent before:

“Eva Kemp wrote:

Hello @tlynn2212,

You’re using old theme version. You must update it as well as Woocommerce plugin.
Before update delete “woocommerce” folder and reupload it from new theme package.
Also update all required plugins which you can download at this link https://www.8theme.com/download-plugins/ .

Don’t forget to create back up before update!

Regards,
Eva Kemp.

Post Link: https://www.8theme.com/topic/issues-w-add-to-cart-button-and-more/#post-63497″

Now you are saying the same thing but we already updated and things do not work.

It’s been 4 weeks and our clients online store has not worked – they are losing so much money and it’s all because of this Lengeda theme that was sold to us as a Woocommerce theme. Please can you help us fix these issues.

We do not have a child theme set up and have never done this before.

We have a big event that we paid $4200 for and we need the website to work ASAP.

Please can you help?

Thank you,

#65411 Copied Theme version: latest one WooCommerce version: latest one

tlynn2212

Participant

May 22, 2015 at 00:19

Wait, I see now that this reply is for a very old message. We since have updated to the new Legenda theme, updated all plugins etc. just how you asked (none of the customizations were lost).

I started a new topic – it was private – with new recurring issues. One issue is fixed so maybe they already fixed. thanks!

#65415 Copied Theme version: latest version - just updated WooCommerce version: latest version

Eva Kemp

Support staff

May 22, 2015 at 08:57

Hello @tlynn2212,

As I see Cart and Checkout pages are working fine now.
Is your issue resolved?

Regards,
Eva Kemp.

#65458 Copied
Tagged: add to cart button, help, issues, themes, troubleshooting, woocommerce, wordpress
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