Issues w/ Filters: Product Brand, Price, Product Status

This topic has 7 replies, 1 voice, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    April 2, 2021 at 20:23

    Hi.

    1) Using these filters doe not update the product counts similar to the way using Attribute Filters does. When the customer selects an attribute to filter by, the other attribute filter’s product counts are updated (and even removed from the filter list if their count is now zero). So, when selecting a brand, using the price slider, or selecting a stock status, it should update all the other filters and product counts too.

    2) Also, in the reverse situation, when an attribute filter is selected, the brand and stock status filters’ product counts are not updated.

    3) The Brand and Product Status filters appear to include ‘Hidden’ products in their product counts. They should only include products set to ‘Catalog & Search’ or ‘Catalog’.

    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2021 at 09:26

    Hello,

    Thanks for using our theme.
    Check how it works on our demo – https://xstore.8theme.com/product-category/all/?min_price=99&max_price=536&filter_brand=bloom&filter_color=green
    Provide URL and temporary wp-admin access, so we can take a closer look at your site.

    Regards

    Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    April 3, 2021 at 20:08

    Hi. Thanks for the reply.

    It does not work properly on your demo either.

    For example:
    1) If I view all of the products in your demo at the following link:
    https://xstore.8theme.com/product-category/all
    This is what the Product Status filter reads:
    In stock (34)
    Out of stock (0)
    On sale (14)

    2) If you click on the color Yellow filter. Only 4 products now show. The Product Status filter should read:
    In stock (4)
    Out of stock (0)
    On sale (1)

    But it does not, it keeps the same counts.

    I had brought this up in the feature request section of your website. I was told that this is a bug and should be brought up in the support forums. So I spent money to renew the license so that I can post on the forum and bring this to your attention 🙂 Here is the link for your reference:
    https://8theme.upvoty.com/b/xstore/filter-by-brand-price-update-filters-product-counts/

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 5, 2021 at 11:00

    Hello,

    Provide us also with FTP access to your site. We’ll fix this bug and upload filed files to your server.

    Regards

    Avatar: dirtcheaprc
    dirtcheaprc
    Participant
    April 5, 2021 at 19:33

    SFTP Provided. Thanks.

    I disabled the product counts for the time being on Brand and Status filters until it’s fixed FYI

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 6, 2021 at 12:44

    Hello,

    Thank you. I passed your issue to our developers and I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2021 at 13:46

    Hello,

    Check now, please.

    Regards

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