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Issues with Cart Page Layout & Duplicate Products on Brand Pages

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Andrew Mitchell

Annabel

Participant

February 3, 2025 at 13:32

Hello XStore Support,

I am experiencing two main issues with my WooCommerce store using XStore:

Cart Page Layout Issue
• The columns are misaligned, causing elements like product names, prices, subtotals, and totals to be out of place.
• Some
elements overflow their designated columns, making the display inconsistent.
• The issue is present on both desktop and mobile.
• A similar misalignment occurs on the checkout page with order details.

2️⃣ Duplicate Products on Brand Pages
• On our brand category pages, some products are appearing multiple times instead of just once.
• This happens inconsistently across different brands.
• We haven’t modified anything recently that could explain this duplication.

I have provided access credentials so you can check the files directly.
Let me know if you need any additional details.

Please, contact administrator
for this information.

#433202 Copied Theme version: 9.4.7

9 Answers

Rose Tyler

Support staff

February 3, 2025 at 15:25

Hello, Annabel,

Thank you for reaching out to XStore Support.

1/ Cart Page Layout Issue.
We have reviewed the cart page and observed the following: https://prnt.sc/KVNmojQur_zQ Could you kindly clarify what specifically seems to be the issue and what changes you would like to implement?

Similarly, regarding the checkout page, we kindly request that you provide screenshots and a detailed explanation of the aspects you find unsatisfactory. This will help us better understand your concerns and assist you more effectively.

2/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

#433217 Copied

Annabel

Participant

February 3, 2025 at 16:10

Hello,

Here are the screenshots (pictures and videos) for the two issues.

Thanks

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#433226 Copied

Jack Richardson

Support staff

February 4, 2025 at 16:09

Dear @Annabel,

We hope this message finds you well.

The issues you were experiencing were caused by the custom CSS configured within the SiteOrigin CSS plugin, which was being loaded on the frontend. To address this, we have removed the following lines: https://prnt.sc/u50yb1FbklB6.

Could you kindly review the site now and confirm if everything is displaying correctly?

Please do not hesitate to reach out if you have any further questions or concerns.

Best regards,
Jack Richardson
The 8Theme Team

#433328 Copied

Annabel

Participant

February 4, 2025 at 16:25

Hi Jack,

Thanks a lot, it displays correctly!

Can you have a look for my 2nd issue with the brand pages ? It is what I show with the video, some products are appearing multiple times instead of just once.

I have added a screenshot to make it clearer for you.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#433331 Copied

Jack Richardson

Support staff

February 5, 2025 at 15:19

Hello @Annabel
Please, check private content.
Kind regards, Jack Richardson
The 8theme’s team

Please contact administrator
for this information.

#433423 Copied

Annabel

Participant

February 5, 2025 at 17:23

Hello,
I made the modification but it doesn’t change anything with this issue.

#433442 Copied

Jack Richardson

Support staff

February 6, 2025 at 14:47

Dear @Annabel,

Could you please check the issue now? It appears that both our built-in infinite loading feature for products on shop archive pages and the separate plugin, “WooCommerce Infinite Scroll and Ajax Pagination”, were being used simultaneously. As a result, we have deactivated the plugin to prevent product duplication during the loading process.

Please let us know if everything is working correctly on your end.

Best regards,
Jack Richardson
8Theme Team

#433542 Copied

Annabel

Participant

February 7, 2025 at 14:41

Hello Jack,

Thank you for your intervention.

Indeed, I had activated the plugin some time ago because the default infinite scroll was no longer working.

All is ok now, thanks a lot.

Annabel

#433671 Copied

Andrew Mitchell

Support staff

February 7, 2025 at 14:41

Dear Annabel,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#433672 Copied
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