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Issues with Categories & filters on our website

This topic has 7 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Jack Richardson

Dinesh R R

Participant

August 1, 2024 at 09:58

https://woocommerce-1293895-4700576.cloudwaysapps.com/shop/ this is our website

01. the filter by Categories part, second box, it’s showing +335 more under all categories. For which I presume is giving a impression that we have 335+ more refurbished server, cables, processors, etc. The number its showing is not correct we have less than what it’s showing and we have some which are high in number also.

02. Filter by pricing is wrong the third option is showing 10,000 to 10,000 price range only.

03. Filter by Brand is also not working.

Files is visible for topic creator and
support staff only.

#408250 Copied Theme version: .9.3.16

6 Answers

Rose Tyler

Support staff

August 1, 2024 at 10:53

Hello,

Thank you for reaching out to us with your concern.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#408260 Copied

Dinesh R R

Participant

August 2, 2024 at 06:54

i ahve provided the requested details in the private area

Please contact administrator
for this information.

#408402 Copied

Jack Richardson

Support staff

August 2, 2024 at 08:38

Dear @Dinesh R R,

I hope this message finds you well. I am writing to provide you with an update on the following matters:

1. **Product Categories and Subcategories**: We have verified that your platform hosts a significant number of product categories, including subcategories. You can view the detailed breakdown via this link: https://gyazo.com/dff2cb5a6421ea112c9036f03fd4df64. There are approximately 18 pages, each containing around 20 categories, which aligns with the display amount on your frontend.

2. **Price Widget Settings**: The settings for the Price widget have been successfully adjusted and fixed: https://gyazo.com/a565670d18909253584af305b40c5445.

3. **Brand Filtering**: We have not encountered any issues with the filtering by Brand feature. For your reference, here is the screenshot of the current functionality: https://gyazo.com/db179f3e796235f90fb704d1418090eb.

Should you require further assistance or have any questions regarding these updates, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#408435 Copied

Dinesh R R

Participant

August 2, 2024 at 09:59

Regarding the categories the selection doesn’t work, it takes long time to load when we click on category.

I have attached an image for ref.
When i click on particular category it is not loading

and i have attached one more image where u can see the hierarchy of categories and subcategories how to get those hierarchy on frontend.

Files is visible for topic creator and
support staff only.

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Dinesh R R

Participant

August 2, 2024 at 10:00

attached category image

Files is visible for topic creator and
support staff only.

#408461 Copied

Jack Richardson

Support staff

August 2, 2024 at 11:55

Dear @Dinesh R R,

We recommend activating the ‘Classic Widgets Panel’ option first available in the Theme Options for more efficient management of the widgets in your sidebar areas. You can adjust this setting by visiting: https://gyazo.com/32074e1360216b1cd425dfe1b086c98e.

We have successfully applied the same filter as requested, and it appears that the products are being displayed according to the selected category. You can view the current display at the following link: https://gyazo.com/0635a39eb137cd139e418c3fabcc1258.

Please note that the current widget does not support hierarchical display. However, you may opt for an alternative widget that offers this functionality. Details and options for such widgets can be found here: https://gyazo.com/a0bfeb6dcd7c92ae942f9257dc6f97d6.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

#408509 Copied
Tagged: online store category solutions, website category issues, website template fixes, woocommerce filter problems, woocommerce filter solutions, wordpress ecommerce troubleshooting, wordpress woocommerce templates
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