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Issues with changing background photos for content

This topic has 15 replies, 2 voices, and was last updated 1 days, 8 hours ago ago by Tony Rodriguez

Hanza

Participant

July 1, 2024 at 06:42

Hi
I am having a nightmare with changing few things around. When i change in elementor bacground photo in elementor shows me the changes but on live site not. I worked as advice by you on xstor child theme but when i change to main theme i can see photos i changed but the website looks completly diffrent. dont know what to do. same with loco translate when editing in elementor i see the text in german but when i go on live website its in english

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#402485 Copied Theme version: 9.3.14

14 Answers

Tony Rodriguez

Support staff

July 1, 2024 at 06:56

Hello, @Hanza,

Thank you so much for purchasing our theme and contacting our support center.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

For translation issues, please create a new topic for a new issue on our support forum to avoid any inconvenience.

Best Regards,
8Theme’s Team

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Hanza

Participant

July 1, 2024 at 07:16

Just let me know.Btw how to change language of pop up displayed with sales booster?

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Tony Rodriguez

Support staff

July 1, 2024 at 08:08

Hello, @Hanza,

Thank you for providing us with the wp-admin login access.

1/ Upon reviewing your website, we have noticed that the Ajax products tabs currently do not have any background images set. For your reference, we have included screenshots in the private content area of your account.

We kindly request that you re-upload the background image and revisit your site after clearing your browser’s cache. We hope this resolves the issue.

2/

how to change language of pop up displayed with sales booster?

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your specific needs or the desired outcome? This will enable us to better understand and address your requirements.

Additionally, it would be greatly helpful if you could include screenshots with relevant areas marked. This will aid in our comprehension and ensure that we provide the most accurate assistance possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

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Hanza

Participant

July 2, 2024 at 05:17

sure i mean this popup on the left bottom corner of screenshot also i have issues with translation part of it not being translated but in loco they are.For example when u go to single product review tab is translated but fields in it are not so there is “reviews” “be the first to review” “your rating” Your review” all that is transalted in loco theme xstore. what i am doing wrong?

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Tony Rodriguez

Support staff

July 2, 2024 at 05:58

Hello, @Hanza,

Thank you for your response.

As we can see, you need to change the location of the translation files and their names
https://paste.pics/RAHQV Translation files of the theme should be placed in /wp-content/languages/themes/ folder (System location), with the correct name, for example, xstore-de_DE.po

You need to translate the XStore Core plugin also – https://paste.pics/RAHR6
SYnstem location – /wp-content/languages/plugins folder, examples of names – xstore-core-de_DE.po

After that, please translate the strings under the XStore theme, XStore core plugin, and woo-commerce plugin language files in Loco translate.

We hope this information is helpful.

Best Regards,
8Theme’s Team

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Hanza

Participant

July 4, 2024 at 00:48

Hi thx for fast reply but still no luck with all of text remaning in english
1 Fake Sale Popup-dont know where to translate text “SOMEONE RECENTLY BOUGHT”…”XX minutes ago from”
2 Parts of Shoping Basket Parts of orders are still in english
all text seems to be translated in locotranslate. i Attached all screenshots.

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Tony Rodriguez

Support staff

July 4, 2024 at 06:53

Hello, @Hanza,

Thank you for your response.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We will be renaming the translation files for you and solve your issue.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Hanza

Participant

July 4, 2024 at 11:21

HI all acces in private content area after your visit and changes will i be able to replicate it on difrent domain i will need to migrate website after finishing all mising translation

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Hanza

Participant

July 4, 2024 at 11:22

i will be using All in one migration plugin

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Tony Rodriguez

Support staff

July 4, 2024 at 11:42

Hello, @Hanza,

We are currently experiencing difficulties connecting to your FTP server. To assist you effectively, we kindly request that you provide us with valid and working FTP access credentials.

Additionally, we suggest reaching out to your hosting provider for further assistance if necessary. For your reference, we have attached an image that may help illustrate the issue.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

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Hanza

Participant

July 4, 2024 at 15:33

well it seams that you are using some forign IP adress can you use a VPN for polish one as i am now with hosting support and dont know how long will take them to take the lock out of foreign IP

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Hanza

Participant

July 4, 2024 at 15:37

ok we change it ,should work now with you IP

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Hanza

Participant

July 4, 2024 at 16:29

are u able to help me today?

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Tony Rodriguez

Support staff

July 5, 2024 at 06:08

Hello, @Hanza,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to confirm that the solution has been effectively implemented.

Additionally, you have the option to translate strings within the XStore theme and core plugin language files. Please ensure to save your changes after making any modifications.

For your reference, we have attached images that should guide you through the process.

We hope this information is helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: background photo issues, changing background photos, fix woocommerce background, woocommerce template problems, wordpress background solutions, wordpress woocommerce templates
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