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Issues with Customization in XStore Theme Demo – Colours, Alignment, and Widget Styling Not Reflect

This topic has 5 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Tony Rodriguez

shik

Participant

November 20, 2024 at 07:18

Hello XStore Support Team,

I have recently imported the XStore 9 theme demo and have been facing several issues while customizing my homepage:

Color Changes Not Reflecting:

When I try to customize the homepage color, the changes do not reflect properly on the frontend. I’ve adjusted settings both in Elementor and in the XStore theme settings, but the frontend always reverts to the default global settings. I have tried disabling cache, clearing it, and even forcing cache, but the issue persists.
Alignment Issues When Copying Sections:

When I copy a section in Elementor, the alignment doesn’t behave as expected. The copied sections align differently, and elements are often positioned incorrectly (e.g., instead of a vertical alignment, elements appear side by side).
Widget/Text Color Customization:

When I attempt to change the text color of a heading widget or banner text in Elementor, it does not apply on the live site. I have tried multiple options, including customizing colors at both the widget and global levels, but the changes are not taking effect.
Caching Issues:

I have also disabled all caching mechanisms, forced cache clearance, and cleared any browser cache. Despite this, none of the intended changes are reflecting properly on the frontend.
Could you please help me identify if there is any conflict between Elementor and XStore’s theme settings? Or is there a specific setting I am missing to ensure my changes get applied?

Any guidance or support would be greatly appreciated as I am stuck despite trying all potential solutions.

Thank you in advance!

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#424293 Copied Theme version: 9.4.5

4 Answers

shik

Participant

November 20, 2024 at 07:22

Also in footer when i add a new item the frontend alignment does not work from elemetor.

#424294 Copied

Rose Tyler

Support staff

November 20, 2024 at 08:19

Hello,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#424300 Copied

shik

Participant

November 20, 2024 at 13:02

Thanks a lot for your previous help—it worked perfectly! However, I’ve noticed a few more issues that I’m struggling to resolve:

Add to Cart Button Alignment:

The “Add to Cart” button on my homepage is still misaligned when viewed on mobile or desktop. Despite trying various changes, the button doesn’t align properly with the rest of the content. This issue persists across different screen sizes.
Other Alignment Issues:

Other elements on the homepage, such as the demo content’s subscribe button, also have alignment issues. The text and button are not correctly aligned as expected. I tried multiple changes using Elementor, but they are still appearing off.
Potential Conflicts:

I’ve tried disabling third-party plugins to see if there is a conflict, but it hasn’t made any difference. Is this an alignment issue or possibly a conflict between Elementor and XStore settings?
I’d appreciate any assistance you could provide on how to correct these alignment issues.

Thanks again for your support!

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Tony Rodriguez

Support staff

November 21, 2024 at 04:58

Hello, @shik,

Thank you for your response.

To address the concern you have raised regarding an alignment issue, we kindly request that you follow these steps:

1. Navigate to the page in question using Elementor.
2. Proceed to edit the widget in question.
3. Adjust the ‘Product Title Limit’ by setting the desired number of lines.
4. Ensure to save your changes by updating the page.

For your convenience, we have provided a visual guide in the private content area of our support forum to assist you with this process.

We trust that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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