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Issues with DRIP.COM Cannot sync store due to theme code

This topic has 9 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: ms
    ms
    Participant
    September 7, 2023 at 17:09

    Hi guys I’m having issues with the theme, I tried syncing it with my DRIP.com account the representative has said he found errors in theme.. please advise..

    ”

    After attempting to manually reinstall your integration myself, I was able to track down a recurring error and its source within your store. While reviewing the logs for your account we have an error related to some unexpected characters within your product endpoint. Once I found this I used the WooCommerce API to try and fetch your products directly from your store which showed the root of the issue. For some reason within your product catalog, you have an HTML tag linking a stylesheet, these characters aren’t standard JSON format which is what we’re expecting in the response from Woo. This is causing our syncing process to throw an error and terminate the sync further, unfortunately, since this is something that appears to be prepended to your product list within Woo you will need to reach out to them for further support on updating that.

    ”

    Please, contact administrator
    for this information.
    #366914 Copied Theme version: 9.1.13
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2023 at 14:32

    Hello,

    Thank you for getting in touch with us.

    Please send us a link to the page where this code is being called. Additionally, we would appreciate it if you could provide us with wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #367048 Copied
    Avatar: ms
    ms
    Participant
    September 9, 2023 at 17:42

    information submitted

    Please contact administrator
    for this information.
    #367080 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2023 at 21:00

    Hello,

    Thank you for the temporary access.

    Please send us a link to the page where this code is being called.

    Kind Regards,
    8theme team

    #367091 Copied
    Avatar: ms
    ms
    Participant
    September 9, 2023 at 21:14

    The code is on every Single Product page

    #367095 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 10, 2023 at 07:28

    Hello,

    Thank you for your response.

    We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.

    We kindly request your patience during this time and advise against changing your access.

    Kind Regards,
    8theme team

    #367114 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2023 at 19:05

    Hello,

    We wish to inform you that a specific function in the child theme of the functions.php file has been modified to resolve an issue. You are welcome to verify this change at your earliest convenience:
    from

    function theme_enqueue_styles() {
    etheme_child_styles();
}

    to

    function theme_enqueue_styles() {
    etheme_child_styles();

    if ( function_exists('is_product') && is_product()) {
        global $etheme_styles;
        $etheme_styles[] = 'mark-text';
        wp_enqueue_style( 'etheme-mark-text');
    }
}

    Kind Regards,
    8theme team

    #367325 Copied
    Avatar: ms
    ms
    Participant
    September 12, 2023 at 23:16

    Hello!

    Just following up with this ticket, any updates?

    thanks

    #367336 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 13, 2023 at 05:14

    Hello,

    Please check our response – https://prnt.sc/yLI1RYapNJjb

    Kind Regards,
    8theme team

    #367342 Copied

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