Return to previous page

Issues with Header and Shop Page Editing – Request for Assistance

This topic has 5 replies, 2 voices, and was last updated 4 months ago ago by Tony Rodriguez

DashDoor

Participant

July 13, 2024 at 10:03

Issues with Header and Shop Page Editing – Request for Assistance

Please, contact administrator
for this information.

#404497 Copied Theme version: 9.3.14

4 Answers

Tony Rodriguez

Support staff

July 13, 2024 at 13:27

Hello, @Muhammad Saleem,

Thank you for providing the wp-admin login details.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your cache and then revisit your site to confirm that the resolution is effective.

Please note that the mobile menu is designed to appear exclusively on mobile devices.

For your reference, we have recorded a video that demonstrates the solution. You can view this video in the private content area.

2/ We are pleased to inform you that we have thoroughly reviewed your website and found no issues with it. The shop page has been customized correctly using Elementor.

To assist you further, we have created a detailed video demonstrating the necessary steps for customization. We kindly ask you to view the video to guide you through the process. You can access the video in the private content area.

Additionally, we recommend reading our theme documentation for more insights and guidance. Please find the documentation at the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#404546 Copied

DashDoor

Participant

July 13, 2024 at 16:36

Thanks sir you replied me.
Sir, actually my website has become better than before when you edited it and did some customization in it.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404566 Copied

DashDoor

Participant

July 13, 2024 at 16:44

Sir I am sending you the image, please tell me how to solve it.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404567 Copied

Tony Rodriguez

Support staff

July 15, 2024 at 05:37

Hello, @Muhammad Saleem,

Thank you for your response.

1/ We have thoroughly reviewed your website and are pleased to inform you that it is functioning properly and displaying as intended. Should you continue to experience any issues, we kindly request that you capture a video recording of the problem. This will greatly assist us in understanding the issue more clearly.

Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation.

2/ The shop page is a catalog page for products that cannot be edited using the Elementor free version by default. To be able to edit the Shop page using Elementor, Please use XStore builders: Product archive builder and make custom layout for shop page or archive pages.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.We are here to help.

Best Regards,
8Theme’s Team

#404705 Copied
Tagged: header issues, online store troubleshooting, page customization problems, shop page editing, technical assistance, woocommerce, wordpress templates
Viewing 5 results - 1 through 5 (of 5 total)