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Issues with Page edits and invalid Purchase code while auto-theme updation.

This topic has 10 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

Anas

Participant

March 26, 2019 at 20:44

When i am trying to edit any of my page it shows me 404 ERROR and when i tries to add purchase code for auto updation of my theme it shows INVALID PURCHASE CODE.
kindly help me out on this one.

#211478 Copied Theme version: Version 5.1.6

9 Answers

Rose Tyler

Support staff

March 27, 2019 at 08:07

Hello,

Try to disable Massive Addons plugin, if this solves the 404 problem, you faced a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value, then you will be able to edit pages.

Registration for plugins is not obligatory – https://www.8theme.com/documentation/docs/activation-and-purchase-codes/ This article will help you to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#211485 Copied

Anas

Participant

April 6, 2019 at 14:33

I have done all the steps mentioned above and in those links.

First of all, please increase the memory limit do at least 128M (256M is recommended).

Then, please make sure that your server is not using mod_security or FastCGI handler for PHP. If it is, you need to contact with your hosting provide and ask to increase the maximum body length value.

But still, the plugin is giving me that error on updating.

#212069 Copied

Rose Tyler

Support staff

April 8, 2019 at 08:44

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#212111 Copied

Anas

Participant

April 8, 2019 at 11:32

Shared the credentials. Please fix this issue as soon as possible, its URGENT

Please contact administrator
for this information.

#212141 Copied

Rose Tyler

Support staff

April 8, 2019 at 12:06

Hello,

As I can see, pages can be edited – http://prntscr.com/n9157u http://prntscr.com/n915dh Is the problem solved?
Clear cache and check one more time.

Regards

#212142 Copied

Anas

Participant

April 8, 2019 at 16:56

Please Re-check it. Its not working.

#212177 Copied
Rose Tyler

Support staff

April 9, 2019 at 07:06
What FTP password should we use?
Try to add those rules to your .htaccess file:
```
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
```
Regards
#212192 Copied
Anas

Participant

April 9, 2019 at 07:22

I have shared ftp password.

and i have added that to .htaccess file as well.

Please contact administrator
for this information.

#212195 Copied

Olga Barlow

Support staff

April 9, 2019 at 14:25

Hello,

We see the following error in the error log file
[09-Apr-2019 13:22:16 UTC] PHP Deprecated: Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set ‘always_populate_raw_post_data’ to ‘-1’ in php.ini and use the php://input stream instead. in Unknown on line 0

It could be related to your PHP version. We would recommend you to update PHP to 7.2 version. Let us know if you still have 404 error when editing the page after PHP version update.

Regards

#212226 Copied
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