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Issues with Responsive Mode in Elementor Not Reflecting Changes

This topic has 3 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

mady

Participant

May 16, 2023 at 16:56

Dear Xstore Support,

I hope this message finds you well. I am reaching out to you because I am experiencing an issue with Elementor’s responsive mode on my website.

When I activate the responsive mode in Elementor and make modifications, the changes are not appearing as expected. This issue is hindering my ability to effectively manage and design my site for different device types.

For your better understanding of the issue, I have recorded and shared a video that illustrates the problem. You can view it at the following link: https://www.veed.io/view/627f3753-f8cc-45c9-ad3b-6b0a7865cbe8?panel=share

Could you kindly assist me in resolving this issue? I am unsure if this is a compatibility issue between Xstore and Elementor, or if there is something I may be missing.

I appreciate your support and look forward to your prompt response.

Best regards,

#356917 Copied Theme version: 9.1.4 WooCommerce version: 7.5.1

2 Answers

mady

Participant

May 16, 2023 at 17:07

I wanted to add that I’m also having an issue with the “Product Grid” widget on my Elementor page. In my “Protéines” category, which has 230 products, I am trying to create a responsive layout for different devices.

To achieve this, I duplicate the container that has the “Product Grid” widget. I then set the first container to be hidden on phones and tablets, while the second duplicated container is set to be hidden on computers and tablets, thus it should only appear on phones.

I make sure to activate the column mode, but this doesn’t seem to make any difference. Interestingly, in other sections of my site where there are fewer products, the responsive mode works perfectly when I use the same technique. It seems the issue is only present in sections with a higher number of products, such as the “Protéines” category.

Could you please provide some guidance on how I can resolve this issue? It’s important for me to provide a seamless experience for users across all device types, and this current limitation is posing a significant challenge.

Thank you for your continued support.

Best regards,

#356918 Copied

Rose Tyler

Support staff

May 17, 2023 at 10:09

Hello Mady,

1/ As we can see columns work fine and 2 are shown on mobile https://prnt.sc/3mV_IA9wFX2B . When you resize the window you need to re-fresh page – https://prnt.sc/6QPazOcFBrvW

2/ When you hide content for different devices it will be not visible but it still loads on the page, so in case there are a lot of products, it can’t be too heavy for your site.

Kind Regards,
8theme team

#356974 Copied
Tagged: changes, elementor, issues, reflecting, responsive, woocommerce, wordpress
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