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Issues with Sidebar Filters and Price Slicer on Category/Shop Page

This topic has 10 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

Drishti

Participant

October 3, 2024 at 19:42

I am facing the following issues on the category/shop page:

1) The sidebar filters are not functioning properly. After the first interaction, they collapse and expand in an odd way. Sometimes they work, and other times they don’t.
2) The price slicer in the sidebar is not displaying correctly. Initially, it shows an image placeholder for a few seconds, and then it disappears, showing nothing.

Please refer to the attached screenshot for more details.

Files is visible for topic creator and
support staff only.

#416980 Copied Theme version: 9.4.1

9 Answers

Tony Rodriguez

Support staff

October 4, 2024 at 06:51

Hello, @Drishti,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site. The sidebar filters and Price filter are working correctly on your website.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#417028 Copied

Drishti

Participant

October 4, 2024 at 10:41

Thank you for the help.

On the category page, sidebar filters are not still functioning properly. they are not collapsing while clicking on the ‘-‘ icon.
When I click on the collapse (-) icon, it collapses and then reopens again.

Price filter is fixed now, it is not showing any placeholder image. but the collapsing issue is also in the price filter.

#417096 Copied

Luca Rossi

Support staff

October 4, 2024 at 16:56

Hi @Drishti,

Could you please check again?

The expand/collapse widgets are working fine now.

Best Regards,
The 8Theme Team

#417235 Copied

Drishti

Participant

October 14, 2024 at 14:02

Hi Luca,

It is working, thanks.

One more issue, On the shop page, Price reset button is not working, can you please look into this?

Files is visible for topic creator and
support staff only.

#418607 Copied

Andrew Mitchell

Support staff

October 16, 2024 at 13:43

Hello, Drishti,

Thank you for reaching out to us. In order to resolve this issue, we kindly request FTP access. Please provide the necessary credentials via private message.

Best regards,
8Theme Team

#418978 Copied

Drishti

Participant

October 16, 2024 at 21:30

Hi Andrew,

I have provided details in the Private content. Please check.

Thanks

Please contact administrator
for this information.

#419038 Copied

Andrew Mitchell

Support staff

October 17, 2024 at 13:02

Hello, Drishti,

Thank you for providing the access details. However, it seems that the password was not included. Could you kindly provide the password at your earliest convenience?

Best regards,
8Theme Team

#419175 Copied

Drishti

Participant

October 17, 2024 at 16:53

Hi,

Added in the Private area.

Please contact administrator
for this information.

#419232 Copied

Andrew Mitchell

Support staff

October 22, 2024 at 11:52

Hello, Drishti,

We would like to inform you that the reported bug has been resolved. The following file has been modified to address the issue:

/wp-content/themes/xstore/js/ajax-filters.min.js

These changes will also be included in the upcoming update.

Please note that it appears there is some server-side caching on your end, which is preventing the changes in the file:

/wp-content/themes/xstore/js/ajax-filters.min.js

from being applied. To resolve this, we have created a new file:

/wp-content/themes/xstore/js/ajax-filters_5.min.js

and have linked it in place of the original file. This new file is an exact copy of the original, but with the necessary fix applied.

Best regards,
8Theme’s Team

#419933 Copied
Tagged: category shop page, price slicer problems, sidebar filter issues, troubleshooting woocommerce, woocommerce themes, wordpress themes fixes
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