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Issues with the New Single Product Page Builder

This topic has 4 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Ahmed Emad

Participant

November 8, 2023 at 13:51

Hello,
I have few issues with the single product page builder as below:

1- The description section is not visible on the frontend at all, however when I open any product page while I am logged in, I can see the description section as normal. Also when I inspect the frontend page I can see the code there.

https://prnt.sc/AD6AP3eBDYK_
https://prnt.sc/FRpVpAelcAL6
https://prnt.sc/P_Q_rxt48lUp

2- The images gallery has an issue that when logged in, I can see the thumbnails slider, however on frontend without login, I can’t see it
https://prnt.sc/iBfgY4UY-_rf
https://prnt.sc/sqynKHi17uBL

3- The images gallery has another option that I can’t open any image on lightbox mode at all

4- Finally but not related to single product page, I can’t see any icons in the icons library!
https://prnt.sc/-7zKVZDHyEDQ
https://prnt.sc/tSSBoqwpnvPb

#373032 Copied Theme version: 9.2.3 WooCommerce version: 6.4

3 Answers

Rose Tyler

Support staff

November 8, 2023 at 14:58

Hello, Ahmed Emad,

Thank you for contacting us and for using XStore.

Please submit separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1-2/ When cache plugins and CDN are disabled how it works?
Do not enable them till questions will be solved.

3/ Disable all 3rd-party plugins and check how the lightbox works then, one of the plugins can be the reason for the problem.

4/ Please make sure that the problem is not caused by an additional plugin.
Check if icons are available when another theme is activated on site.

Kind Regards,
8theme team

#373037 Copied

Ahmed Emad

Participant

November 9, 2023 at 12:44

Hello,
I have simply deactivated WP Rocket and everything has been fixed!
Is there any way to keep WP Rocket working while not affecting anything?!
Regards

#373169 Copied

Rose Tyler

Support staff

November 9, 2023 at 12:57

Hello, Ahmed Emad,

Thank you for your swift response to our previous communication.

We advise that you reach out to the customer support team for the WP Rocket plugin for further assistance. Occasionally, toggling the cache plugin off and then on again can rectify issues that have been stored in the cache. Additionally, it may be necessary to adjust certain settings within the WP Rocket plugin. The plugin’s support team is well-equipped to provide you with the necessary guidance and support.

Please note that our demo environments utilize the WP Rocket plugin and we have not encountered the issues you mentioned.

Kind Regards,
8theme team

#373171 Copied
Tagged: best selling woocommerce, new woocommerce themes, page builder problems, product page issues, single product page builder, woocommerce builder issues, woocommerce themes
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