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Issues with update. Need help fast! - by freerunner

This topic has 15 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Robert Hall

freerunner

Participant

July 1, 2015 at 00:59

I am having issues with the functionality of the website. It does not look the same as before and the cart total is not showing up on Google Chrome but it is on Firefox. Also, some of my plugins are acting differently, but lets address the look and feel first.

This is a picture of what the website looks like on Firefox: The arrows show the issues

This is a picture of what the website looks like on Chrome: The arrows show the issues
http://i198.photobucket.com/albums/aa52/FR33RUNN3R/Issue-21.jpg

As you can see they do not match up. Chrome is missing cart total and start customizing buttons, and Firefox has the products off center and the copuright info is floating up to the top in the vertical menu. This is really messing up my website and I need to get this fixed quickly. Please advise….

Please, contact administrator
for this information.

#72492 Copied Theme version: 2.0 WooCommerce version: 2.3.11

14 Answers

jorgelalote

Participant

July 1, 2015 at 02:10

I had the same problem with the update. I’m still waiting for a response from the team. We need help quickly!

#72494 Copied

Eva Kemp

Support staff

July 1, 2015 at 08:42

Hello @freerunner,

I’ve checked your site in Chrome and Firefox and I don’t see any difference.
In Firefox:
http://storage3.static.itmages.com/i/15/0701/h_1435736379_1055084_105e89063d.png

In Chrome:
http://storage2.static.itmages.com/i/15/0701/h_1435736454_4869723_0fd0686ac6.png

Are your browsers updated to the latest versions? Also you can restore old site version if you created back up before update.

Regards,
Eva Kemp.

#72524 Copied

Eva Kemp

Support staff

July 1, 2015 at 08:43

Hello @jorgelalote,

Please clarify your problem.
Provide us with wp-admin panel and FTP credentials.

Regards,
Eva Kemp.

#72525 Copied

freerunner

Participant

July 1, 2015 at 15:31

Eva,

I have already provided all of my login credentials in the first post under private content. What I want is for the Product Look Book Slider to be centered on the page. For some reason the header being on the left causes the Look Book Slider to be off center. On the home page, where it says “Choose a Product to Customize”, I want this to be perfectly centered on all internet browsers. Please advise…..

#72617 Copied

freerunner

Participant

July 1, 2015 at 15:49

I’m going to put the Product setting to Grid until you get the Look Book Thing figured out, because that centers the products on the page. So when you go into fix it please keep this in mind and feel free to change the setting back to Look Book and try to get it centered please

#72628 Copied
Robert Hall

Support staff

July 1, 2015 at 17:10
Hello @freerunner,

Try to add this code in custom.css
```
.swiper-wrapper{
  padding-left: 0px !important;
  padding-right: 0px !important;
}
```
Regards,
Robert Hall.
#72644 Copied
freerunner

Participant

July 1, 2015 at 17:34

Robert,

Thanks for the reply. This code did not work. Please advise

#72652 Copied

Robert Hall

Support staff

July 1, 2015 at 17:43

Do you want this slider closer to the left menu? http://prntscr.com/7nladf

Regards,
Robert Hall.

#72656 Copied

freerunner

Participant

July 1, 2015 at 17:59

Yes please.

#72663 Copied
Robert Hall

Support staff

July 1, 2015 at 18:51
I’ve added this code in custom.css file.
```
@media only screen and (min-width: 980px){
.header-vertical-enable .page-wrapper {
  padding-left: initial;
}}
```
Please check.

Regards,
Robert Hall.
#72668 Copied
freerunner

Participant

July 1, 2015 at 19:04

That didn’t work either. The first product listed in the Look Book Should be right in the middle of the screen. It was working fine until I updated the theme yesterday. Please advise….

#72670 Copied

Robert Hall

Support staff

July 1, 2015 at 19:51

I can’t log to admin panel. Get error ‘Service Unavailable’. http://prntscr.com/7nmxjr
Did you make any changes?

Regards,
Robert Hall.

#72677 Copied

freerunner

Participant

July 1, 2015 at 21:25

No. For some reason there was some sort of issue with one of the plugins. I had to disable all of the plugins and then turn one on at a time to get the website back up and running. Did you add some code to one of the plugins? If so, please change it back to its original state. Please advise….

#72712 Copied

Robert Hall

Support staff

July 2, 2015 at 08:49

Hello,

I’ve added code into Global Custom CSS in Theme Options->Custom CSS. Please check.

Regards,
Robert Hall.

#72767 Copied
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