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Issues with visual composer - by ASTAR - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

ASTAR

Participant

July 21, 2017 at 15:27

Hi there,

I’m using visual composer with Classico, as part of this great theme. It’s great but something goes wrong when I try to update the page / post : modifications are perfectly done in the “editing area” but nothing happens in the preview (for a draft), or if I try to update an already published page. I don’t see where the problem comes from.

Thank you for your help,
Anne-Solange

Please, contact administrator
for this information.

#168550 Copied Theme version: classico 0.01 WooCommerce version: 3.0.8

4 Answers

Rose Tyler

Support staff

July 21, 2017 at 16:04

Hello,

Please make sure that you use the latest plugin versions https://www.8theme.com/download-plugins/
Do you face the problem with default theme?
Try to disable 3-rd party plugins and then check the problem.
Also, please provide me full access to wp-admin.

Regards

#168554 Copied

ASTAR

Participant

July 24, 2017 at 15:47

Hi,

I updated plugins but no change. I also desactivate 3rd part plugins. And try many options but nothing happens.

You know have a full access to the blog.

Thank you for your help,
Anne-Solange

Please, contact administrator
for this information.

#168633 Copied Theme version: classico 0.01 WooCommerce version: 3.0.8

ASTAR

Participant

July 24, 2017 at 16:08

Update : the visual editor does’nt works at all, now. I feel really confused.

Thank you for your help,
Anne-Solange

#168637 Copied

Rose Tyler

Support staff

July 27, 2017 at 09:20

Hello,

Sorry for the delay.
You need update theme, download new theme version on ThemeForest https://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192?s_rank=4. Log in to your account and go to the Downloads area. Then follow the documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Do you have this VC issue with our theme or with Storefront theme too?

Regards

#168842 Copied
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