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Issues with WooCommerce product variations/swatches labels not showing

This topic has 9 replies, 3 voices, and was last updated 3 weeks ago ago by MagineM

MagineM

Participant

December 2, 2024 at 10:39

After recent updates to WC and some of the supporting plugins like Product Add-Ons (7.2.0) / Variations Swatches & Photos (3.1.10), there seem to be elements missing on my product page.

The swatch label isn’t showing and the CLEAR button is also not showing. These seem to be theme related issues…

Files is visible for topic creator and
support staff only.

#426136 Copied Theme version: 4.4.9 WooCommerce version: 9.4.2

8 Answers

Rose Tyler

Support staff

December 2, 2024 at 13:04

Hello, MagineM,

Thank you for reaching out to us.

Please provide the URL of the page from your screenshot.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#426165 Copied

MagineM

Participant

December 2, 2024 at 14:23

Hi, this is the URL to the page I used as an example: https://www.lovelettersstationery.co.za/product/20m-ribbon-roll/

Please contact administrator
for this information.

#426173 Copied

Rose Tyler

Support staff

December 2, 2024 at 14:26

Hello, MagineM,

You can use any email for the temporary wp-admin account. Here is our email – 8themes@gmail.com

Best regards,
The 8Theme Team

#426175 Copied

MagineM

Participant

December 2, 2024 at 14:35

Thanks.

Please contact administrator
for this information.

#426176 Copied

Rose Tyler

Support staff

December 2, 2024 at 14:54

Hello, MagineM,

Please provide us with your FTP account details.

For FTP access, we will require the following information:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you are unsure how to create these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.

Best regards,
The 8Theme Team

#426179 Copied

MagineM

Participant

December 2, 2024 at 15:05

Hi. Are these details really necessary? Giving out the FTP access details is not that easy.

#426186 Copied

Andrew Mitchell

Support staff

December 3, 2024 at 15:46

Hello, MagineM,

Since the variations/swatches functionality is implemented using a third-party plugin, “WooCommerce Variation Swatches and Photos,” we have identified that the issue persists even when using the default theme. Therefore, we kindly recommend reaching out to the plugin developer’s team for further assistance.

Best regards,
8Theme Team

#426309 Copied

MagineM

Participant

December 3, 2024 at 18:42

Hi, ok. Thank you for the update. I’ll follow up with plugin’s developer.

#426346 Copied
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Issues with WooCommerce product variations/swatches labels not showing

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