Return to previous page

Issues with Xstore - by Leonidas - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 3 years, 2 months ago ago by Rose Tyler

Leonidas

Participant

August 24, 2021 at 18:51

Hi,
we have two issues with Xstore
1. In the header when we add phone or email and we put the url, the phone and email are NOT clickable.
2. Pls Go to header builder –> Go to mobile view –> Go to hamburger menu and choose “ΚΑΤΗΓΟΡΙΕΣ” look attached image you will see there issue with menu, its hidden and its not working as it should be.

https://prnt.sc/1qh3fmr
Thanks

Please, contact administrator
for this information.

#299838 Copied Theme version: 8.0.5 WooCommerce version: 5.6.0

6 Answers

Rose Tyler

Support staff

August 25, 2021 at 08:21

Hello,

Thanks for using XStore and for contacting us.
1/ Theme Options > Header builder > Contacts element > delete elements and add them from scratch, here is an example of “Url For Field” for phone:
tel:+xxxxxxxxxx
for mail:
mailto:your_email
2/ Theme Options > Header builder > Mobile menu > Extra Tab Content > Categories

Regards

#299864 Copied

Leonidas

Participant

August 26, 2021 at 21:29

Hi,
1st issue ok.
2nd issue: not resolved
see video to understand and please provide a solution
https://www.awesomescreenshot.com/video/4996027?key=11bd0f64a890ce9b958346b5dd3ab7aa

many Thanks

#300123 Copied

Rose Tyler

Support staff

August 27, 2021 at 08:18

Hi,

Thanks for the reply.
1/ You’re welcome!
2/ Provide temporary FTP access so we can check the problem more deeply.

Regards

#300167 Copied

Leonidas

Participant

August 27, 2021 at 17:55

Hi,

Private Content

Thanks

Please contact administrator
for this information.

#300253 Copied

Rose Tyler

Support staff

August 28, 2021 at 10:03

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area.

The problem was passed to our technicians. They will return to work after the weekend. Please be patient and do not change access.

Regards

#300287 Copied

Rose Tyler

Support staff

August 31, 2021 at 14:43

Hello,

Fixed. The problem occurred because you translated this key of option – https://prnt.sc/1qvrwy4

Regards

#300690 Copied
Viewing 7 results - 1 through 7 (of 7 total)