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Issues with XStore Template – Updates Not Applying Properly

This topic has 5 replies, 2 voices, and was last updated 1 days, 10 hours ago ago by Alex Carter

Ronny

Participant

April 2, 2025 at 16:11

Hi,
I’m experiencing some issues with the XStore template. When I update content or theme properties, the changes either don’t apply or take a long time to reflect. Additionally, the images are not cropping correctly to display in the grid style.

I’ve already tried disabling/deleting cookies, disabling LiteSpeed cache, and even opening the site in incognito mode, but the issue persists.

Could you please help me resolve this?

Thanks in advance.

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#439508 Copied Theme version: 9.4.9

4 Answers

Ronny

Participant

April 2, 2025 at 16:22

Link

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Alex Carter

Support staff

April 3, 2025 at 07:29

Hello, Ronny,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Regarding product image settings, please refer to the following documentation for guidance:
https://www.8theme.com/documentation/xstore/woocommerce/product-images/

After making the necessary changes, it is important to regenerate your thumbnails to ensure the updates are properly applied. We recommend using the “Regenerate Thumbnails” plugin to complete this process.

Warm Regards,
The 8Theme Team

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Ronny

Participant

April 7, 2025 at 14:41

info in private area

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Alex Carter

Support staff

April 7, 2025 at 15:10

Hello, Ronny,

We appreciate your prompt response.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

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