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It dose not appear menu customiasion - by pas01_445

This topic has 12 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

pas01_445

Participant

April 20, 2017 at 20:55

In the administrator area it does not appear the menu creation.
http://prnt.sc/eyuo59

Does this happen because of WooCommerce Version?

Please can you help me?

#160786 Copied Theme version: 3.11.1 WooCommerce version: 3.0.2

11 Answers

pas01_445

Participant

April 20, 2017 at 21:04

I would like to inform you that if i choose a different theme for example Twenty Seventeen then the menu appears normally

I am waiting the updated version of xstore theme

#160787 Copied

pas01_445

Participant

April 20, 2017 at 21:16

I had choosed as theme the xstore Child.

Choosing the xstore theme all the changes that i have created in the files (functions.php, header.php)are lost that the are in the xstore child folder.

If i choose as an active theme the xstore child the site works perfect but the menu does not appear in the administrator area.

Please can you help me?

#160789 Copied

gfdesign

Participant

April 21, 2017 at 00:18

I have the same problem :/

#160792 Copied

Olga Barlow

Support staff

April 22, 2017 at 10:57

Hello,

Please, provide me admin panel and FTP access to your site. We need to check the backend and files to find out why you have such problem.

Regards

#160924 Copied

pas01_445

Participant

April 22, 2017 at 12:05

I give you access in my admin panel and FTP.

Please, contact administrator
for this information.

#160939 Copied Theme version: 3.11.1 WooCommerce version: 3.0.2

gfdesign

Participant

April 22, 2017 at 17:59

This is the mine:

Please, contact administrator
for this information.

#160950 Copied

Olga Barlow

Support staff

April 25, 2017 at 19:22

Hello, @pas01_445

Seems problem caused by your child theme. Once I activate parent theme everything works fine.
Check the child theme code to find out what caused the issue.

Regards

#161250 Copied

Olga Barlow

Support staff

April 25, 2017 at 19:39

Hello, @gfdesign

Problem caused by Woo Mercado Pago Module plugin.

Regards

#161257 Copied

pas01_445

Participant

April 25, 2017 at 19:39

Hello Olga

I have informed you from the beginning that problem from the child theme.

THree weeks ago,before the updates in woocommerce and xstore theme everything worked perfect. In the child theme i have created the files (functions.php, header.php), i had activated the child theme and the shop worked perfect.

If i do as you suggest me and activate the parent theme then all the changes that i have done in the child theme does not work. For example the code that was written in fuctions.php (saved in the child theme) and it defined the costs in the sales it does not work anymore.

But i activate the child theme everything work but it does not appear the menu (http://prnt.sc/eyuo59).

Please take a look again because until the the updates everything worked.

Thanks

#161258 Copied Theme version: 3.12 WooCommerce version: 3.04

pas01_445

Participant

April 25, 2017 at 19:53

Hello Olga

Maybe the problem comes from the code of child theme that i write you in the private area?

Can you find if there is any mistake?

Thanks

Please, contact administrator
for this information.

#161261 Copied

Olga Barlow

Support staff

April 27, 2017 at 12:33

Hello, @pas01_445

Something wrong is with these filters http://prnt.sc/f1f2wz
This code does not work even if you use it with default theme. You may create child theme for the default WP theme and try. WooCommerce made a lot of changes in 3.0 update.

If you need help with additional customization contact customization team – WP Kraken.

I can help you with problems that are related to our theme only!

Regards

#161476 Copied
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