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It has not been possible to add a new attribute

This topic has 4 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

Marta

Participant

June 21, 2023 at 10:45

Hi,
every time I click on a woocommerce product, before it opens, I get a pop-up window with the following message
“it has not been possible to add a new attribute”
when I close the pop-up window, the product opens without any problem.

Maybe is because the last woocommerce update? Does the same thing happen to anyone else?

Thanks

#359876 Copied Theme version: 9.1.7

3 Answers

Rose Tyler

Support staff

June 21, 2023 at 14:39

Hello, Marta,

Thank you for getting in touch with us.

1/ Please record a video of the problem.

2/ Please provide us with URL of your site and temporary wp-admin access.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359910 Copied

Marta

Participant

June 23, 2023 at 10:15

Hi, the information is in the private area

In that video, the problem occurs twice. After I close the popup, the product or item opens.

Thanks

Please contact administrator
for this information.

#360105 Copied

Rose Tyler

Support staff

June 23, 2023 at 12:20

Hello, Marta,

Thank you for your response.

We’ve repeated your actions from the video but the popup with the message doesn’t appear.
Please clear all cache and check one more time.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

Kind Regards,
8theme team

#360121 Copied
Tagged: attribute, possible, themes, woocommerce, wordpress
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