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Items since New Update and Top Panel - by Su Flo

This topic has 21 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

Su Flo

Participant

October 8, 2018 at 10:06

Dear Xstore,

We have a screenshot in the PC with some questions, hope you can help.

Best Regards, Su.

Please, contact administrator
for this information.

#200674 Copied

20 Answers
Rose Tyler

Support staff

October 8, 2018 at 10:21
Hello,

1. Sign In link position you can select in Theme Options > Header > Header layout
You can edit header structure file (xstore/headers/ folder) depending on header type that you use https://www.8theme.com/documentation/docs/child-theme/
2. Yes, you can use custom css code to change the size
3.
```
.post-type-archive-product .page-heading {
    margin-bottom: 3rem;
}
```
4.
```
.sidebar-widget ul li a {
    color: black;
}
```
5. I do not see the problem http://prntscr.com/l3hj4i

Regards
#200675 Copied
Su Flo

Participant

October 8, 2018 at 11:09

Thank You Rose,

Further Q’s in the PC. Best Regards, Su.

Please, contact administrator
for this information.

#200683 Copied
Rose Tyler

Support staff

October 8, 2018 at 12:40
You’re welcome!
1. Please add !important http://prntscr.com/l3jb3v
```
.sidebar-widget ul li a {
    color: black !important;
}
```
2. Please provide screenshots which exactly icons do you mean.
3. Your question about header requests additional customization which is beyond our basic support scope. We can give only tips and we already made that, but if you need further help with additional customization contact WP-Kraken team.

Regards
#200694 Copied
Su Flo

Participant

October 8, 2018 at 13:00

Thanks Rose,

Will contact someone else.

Also, screenshots are in the PC, plus we’ve noticed our main menu items are underlined.

Please, contact administrator
for this information.

#200696 Copied

Su Flo

Participant

October 8, 2018 at 13:04

Hi Rose,

Adding to this, we have noticed since the update, the currency switcher doesn’t even work at all.

Could you sort this please.

Best Regards, Su.

#200697 Copied

Su Flo

Participant

October 9, 2018 at 09:34

Dear Rose,

Checking if you have received the latest on this ticket as per the above private content. Currency switcher is being dealt with this end.

Also, can you advise what is the process for renewing our support. We assume the support will cover our Xstore and Royal Theme as previous?

BR, Su.

#200740 Copied

Olga Barlow

Support staff

October 9, 2018 at 10:46

Hello,

We have fixed the menu, footer and don’t see problem with the currency

Regards

#200747 Copied

Su Flo

Participant

October 9, 2018 at 11:07

Hi Olga,

Have responded in the PC.

BR, Su.

Please, contact administrator
for this information.

#200750 Copied
Rose Tyler

Support staff

October 9, 2018 at 13:24
Hello,

Please add this code:
```
.footer-widget ul.menu > li > a {
    padding: 0px;
    line-height: 2em;
}
```
and let us know if this is what you are looking for.
What browser do you use?

Regards
#200764 Copied
Su Flo

Participant

October 9, 2018 at 13:30

We use google Chrome.

Also, there is another problem with the new plugin as per the screenshot in the PC, we can’t seem to update anything now.

Please, contact administrator
for this information.

#200765 Copied

Rose Tyler

Support staff

October 9, 2018 at 14:21

Please provide temporary wp-admin access.

Regards

#200773 Copied

Su Flo

Participant

October 9, 2018 at 17:08

Hi Rose,

Credentials are in the PC for you. Also, there are two screenshots relative to the new update from our mobile/smartphone.

BR, Su.

Please, contact administrator
for this information.

#200788 Copied

Olga Barlow

Support staff

October 9, 2018 at 17:23

Hello,

We don’t see any problems http://prntscr.com/l4301z I suppose it is some browser cache. Try to open the site in the mobile browser and clear browser cache before this instead of opening it in default browser of some extension as I can see from your screenshot.

Regards

#200793 Copied

Su Flo

Participant

October 9, 2018 at 19:48

Hi Ogla,

Thank you.

Just another related problem with the update in the PC. As you can see, this is the main menu on a 19″ laptop. as you can see, the main menu items are all crunched. screenshot is in the PC.

Hope you can help. Best Regards, Su.

Ps can you send across the linke to renew the support, I assume as normal it will cover both this site and CT, as we do have some very minor cosmetics on CT.

Please, contact administrator
for this information.

#200797 Copied

Olga Barlow

Support staff

October 10, 2018 at 13:51

Hello,

Check the menu now.
To renew support go to ThemeForest https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 and press renew support button.

Regards

#200854 Copied

Su Flo

Participant

October 11, 2018 at 09:28

Dear Olga,

Regarding the support, we have a question for you in the PC.

BR, Su.

Please, contact administrator
for this information.

#200907 Copied

Olga Barlow

Support staff

October 11, 2018 at 13:03

Hello,

XStore support renew does not include the Royal support renew, unfortunately. Different themes have different support periods. Did you buy the new XStore license to get support for the Royal because I see that you registered the new XStore license for your account?

Regards

#200938 Copied

Su Flo

Participant

October 11, 2018 at 13:43

Yes definitely needed the Royal, not the new license which is what seems to have been charged to us. Let me know the best ways to deal with this, Best Regards, Su.

#200942 Copied

Su Flo

Participant

October 12, 2018 at 07:51

Hi Olga,

Have you received this latest message regarding our Royal Theme support. Having looked at the invoice it seems, yes, they have charge for a new Xstore licence instead of 6 months support for Royal.

Hope you can sort please.

Kind Regards, Su.

#200979 Copied

Olga Barlow

Support staff

October 12, 2018 at 08:57

Hello,

I see. Ok, we have changed the support period for the Royal theme. Try to submit topic now.

Regards

#200985 Copied
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