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It's very slow, and it can't fully display when I open my website

This topic has 6 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Robert Hall

MUDIONO

Participant

March 5, 2021 at 07:47

The 1st question. I installed and actived the theme, but it’s very slow, and it can’t fully displayed when I open my website.
The 2ed question, How do I delete the “buy theme” button in menu on the top.
Thank you.

#277847 Copied Theme version: .1.0 WooCommerce version: woocommence

5 Answers

Rose Tyler

Support staff

March 5, 2021 at 08:05

Hello,

1) Our theme is not slow. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ – we would not recommend you to keep enabled plugins that you don’t plan to use because every additional plugin slows down the site a little bit. Check speed from the server side – http://prntscr.com/10dhc7o
Provide URL of your site and temporary wp-admin access, so we can take a closer look.
2) Appearance > Menus > edit menu items.

Regards

#277849 Copied

MUDIONO

Participant

March 6, 2021 at 04:52

Hello there,
Good day, thanks for your reply,
Here is my webite and temporary acces

Thank you!

Please contact administrator
for this information.

#277990 Copied

Rose Tyler

Support staff

March 6, 2021 at 10:19

Hello,

Thanks for the reply.
It looks like the demo content was installed a bit incorrectly, we can fix it. Just set the administrator role for the user, so we can access your Dashboard.

Regards

#278024 Copied

MUDIONO

Participant

March 8, 2021 at 11:16

Hello there,
Sorry for the late respond, I had set the temporary user as a administrator, now you can. thank you very much!

Best regards,
Allen

#278223 Copied

Robert Hall

Support staff

March 9, 2021 at 07:27

Hello MUDIONO,

We have check your website Dashboard and you have installed so many 3rd party plugins we will recommend you kindly check this theme after deactivating all 3rd party plugin one by one , it is probably looks that some of 3rd party plugin create a conflict with this theme package.

If this doesn’t work or you have more questions, just let me know, and I’ll be happy to help!

Robert Hall
Customer Support

#278322 Copied
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