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It’s very urgent for our website our website not proper visible to customer

This topic has 7 replies, 3 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

raj

Participant

December 6, 2024 at 17:37

our website is not visible properly, so we want support Fastly, we are facing some issue

Please, contact administrator
for this information.

#426710 Copied Theme version: 9.4.5

6 Answers

Tony Rodriguez

Support staff

December 7, 2024 at 06:13

Hello, @raj,

Thank you for contacting us and for using XStore.

1/ We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.

After resetting your website, please let us know, we will import the demo on your site.

2/ Kindly, Let us know which demo you wish to import.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#426726 Copied

raj

Participant

December 7, 2024 at 07:45

can you reset this, please resolve this issue, it’s very urgent to us

Please contact administrator
for this information.

#426732 Copied

Tony Rodriguez

Support staff

December 7, 2024 at 07:57

Hello, @raj,

Thank you for providing the wp-admin login credentials.

We are pleased to inform you that the demo content has been successfully imported onto your website. Kindly clear your browser cache and review the site at your convenience.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#426734 Copied

raj

Participant

December 7, 2024 at 08:20

can you tell me what the size of logo is

Please contact administrator
for this information.

#426736 Copied

Tony Rodriguez

Support staff

December 7, 2024 at 08:31

Hello, @raj,

Header Builder with Elementor > edit template > Logo settings.

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

You can set the logo as per your requirements.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#426737 Copied

Andrew Mitchell

Support staff

December 7, 2024 at 17:16

Dear raj,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#426767 Copied
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It’s very urgent for our website our website not proper visible to customer

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