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I’ve a specific problem with activation code area

This topic has 18 replies, 2 voices, and was last updated 2 years, 10 months ago ago by Olga Barlow

Fahad

Participant

January 18, 2022 at 21:50

Hi
please check the private area

Please, contact administrator
for this information.

#314692 Copied Theme version: 7.2.10 WooCommerce version: latest

17 Answers

Olga Barlow

Support staff

January 19, 2022 at 12:55

Hello,

I’m not sure that clearly understand your request. So, let’s clarify:
1) Do you have some problems with theme activation? Provide us with WP Dashboard and FTP access to your site to check it in more detail
2) Do you use out of date version of XStore theme and need to update that? We would recommend you to create staging site (full copy of the production site you have) and provide us with WP Dashboard and FTP access to your staging site. We’ll update theme and all the bundled plugins there. You’ll check if everything is ok. If yes then we’ll update production site. In case you find any issues we’ll be able to fix them and update production site only after that. It’s the safest way to update theme from 7.x to 8.x version.

Regards

#314724 Copied

Fahad

Participant

January 19, 2022 at 20:51

Please check private content area

Please contact administrator
for this information.

#314788 Copied

Olga Barlow

Support staff

January 20, 2022 at 11:27

Hello,

Thank you. What about FTP access to your staging site?

Regards

#314808 Copied

Fahad

Participant

January 21, 2022 at 03:38

said in private

#314851 Copied

Olga Barlow

Support staff

January 21, 2022 at 17:03

Hello,

I see that you provided only WP Dashboard access. I don’t see FTP access. If you don’t know what FTP access is then contact your hosting provider to get that information.

Regards

#314911 Copied

Fahad

Participant

January 21, 2022 at 17:41

in private

Please contact administrator
for this information.

#314920 Copied

Olga Barlow

Support staff

January 21, 2022 at 18:25

Hello,

In case we use file manager and any fatal error appears during update we’ll be blocked and the site will be down. We need FTP. I would not ask for FTP if I could use backend editor, you need to understand that.
We need FTP access to your wp-content folder at least.

Regards

#314929 Copied

Fahad

Participant

January 21, 2022 at 19:35

said

Please contact administrator
for this information.

#314955 Copied

Olga Barlow

Support staff

January 24, 2022 at 09:28

Hello,

As I assumed the fatal error happened https://prnt.sc/26ifwuy And we can’t proceed with the plugins update to fix that error. So, we need FTP access to wp-content folder at least of your staging site.

Regards

#315049 Copied

Fahad

Participant

January 24, 2022 at 10:13

saiddd

Please contact administrator
for this information.

#315052 Copied

Olga Barlow

Support staff

January 24, 2022 at 11:41

Hello,

I see. Ok. Check the staging site now. Theme and core plugin are updated.

Regards

#315059 Copied

Fahad

Participant

January 24, 2022 at 11:49

saiid

Please contact administrator
for this information.

#315060 Copied

Olga Barlow

Support staff

January 24, 2022 at 13:36

Hello,

Done. Check the production site.

Regards

#315077 Copied

Fahad

Participant

January 24, 2022 at 18:50

mentioned

Please contact administrator
for this information.

#315113 Copied

Olga Barlow

Support staff

January 24, 2022 at 20:19

Hello,

It’s the same as on the staging site. You checked the staging site and told us that everything is ok there. So, what is different on the production site than on the staging site? Provide screenshot, please.

Regards

#315120 Copied

Fahad

Participant

January 24, 2022 at 21:24

some css is lost, i’ll fix it by myself, but stay here if i need something

#315127 Copied

Olga Barlow

Support staff

January 25, 2022 at 11:38

Hello,

You had to check the staging site carefully before the production site update to avoid such issue! Keep in mind that next time.

Where did you place your custom CSS? Use either child theme style.css or Theme Options > Custom CSS areas and make sure that your code has higher priority than the default one. Use additional classes to prioritize your code.

Feel free to ask if you have any other questions.

Regards

#315147 Copied
Tagged: activation, code, problem, solution, templates, woocommerce, wordpress
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