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Ive created megamenu in site but its not working, need to fix this asap

This topic has 10 replies, 3 voices, and was last updated 9 months ago ago by Rose Tyler

karan

Participant

March 20, 2024 at 07:01

Hello team, i’ve created mega menu in site but it’s not opening in hover how do i fix this

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support staff only.

#387606 Copied Theme version: 9.2.9

9 Answers

Tony Rodriguez

Support staff

March 20, 2024 at 07:15

Hello, @karan,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. To address the concern you’ve raised, we kindly ask that you follow these steps:

1. Navigate to the “Appearance” section in your dashboard.
2. Proceed to “Menus.”
3. Select the “Edit Menu” option.
4. Locate and uncheck the “Open submenu by click” option.
5. Ensure to save your settings upon making this change.

For your convenience, we have included a reference image to guide you through this process. https://imgur.com/0XTrpgv

We trust that these instructions will effectively resolve your issue. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#387608 Copied

karan

Participant

March 20, 2024 at 12:11

Already Did

Files is visible for topic creator and
support staff only.

#387653 Copied

Tony Rodriguez

Support staff

March 20, 2024 at 12:20

Hello, @karan,

We kindly request that you select the appropriate static block and ensure that the settings are saved accordingly. Once this step has been completed, please proceed to verify the changes.

For your convenience, we have provided an image for reference. https://imgur.com/MOpi7l8

We trust that this will rectify the issue at hand.

Warm regards,
The 8Theme Team

#387655 Copied

karan

Participant

March 20, 2024 at 12:52

Hello team i’ve selected static block but the mega menu still not opening

Files is visible for topic creator and
support staff only.

#387670 Copied

Tony Rodriguez

Support staff

March 20, 2024 at 13:05

Hello, @karan,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#387675 Copied

karan

Participant

March 20, 2024 at 13:55

Here is the details of the store

Please contact administrator
for this information.

#387681 Copied
Rose Tyler

Support staff

March 20, 2024 at 16:24
Hello,

We are pleased to inform you that the issue with the menu functionality has been successfully resolved. The correction involved the removal of a specific segment of custom CSS code that was previously implemented. Below is the code that was removed:
```
/* Header secondary menu not wrapping but scrolling */
.header-main-menu2.et_element-top-level .menu {
    flex-wrap: nowrap;
    overflow: auto;
}
.header-main-menu2.et_element-top-level .menu > li > a {
    white-space: nowrap;
}
.header-main-menu2.et_element-top-level {
    overflow: hidden;
}
```
Kind Regards,
8theme team
#387707 Copied
karan

Participant

March 21, 2024 at 10:57

Thank You Team

#387832 Copied

Rose Tyler

Support staff

March 21, 2024 at 11:12

Hello,

You’re welcome!

Kind Regards,
8theme team

#387834 Copied
Tagged: megamenu fix, navigation menu issues, site functionality, urgent website repair, woocommerce templates, wordpress
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Ive created megamenu in site but its not working, need to fix this asap

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