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Java Error at Checkout - by CJMillar82 - on WordPress WooCommerce support

This topic has 5 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

CJMillar82

Participant

May 6, 2015 at 18:02

Issue: people can’t check out – they get the following error:

“Please make sure your card details have been entered correctly and that your browser supports JavaScript.”

Please help! I’ve researched this and it happens when they enter their card info and they can’t complete their order.

#62216 Copied

4 Answers

CJMillar82

Participant

May 6, 2015 at 18:03

sorry don’t know why site credentials didn’t show up

Please, contact administrator
for this information.

#62217 Copied Theme version: 1.5.2 WooCommerce version: 2.3.8

Eva Kemp

Support staff

May 6, 2015 at 19:32

Hello,

You’re using old theme version.
Please update it to the latest 1.7.1 version.
Create a back up of your files and database before update!

Also check if the issue persists with default WordPress theme.

Regards,
Eva Kemp.

#62233 Copied

CJMillar82

Participant

May 6, 2015 at 23:55

Duh….sorry haha! Updated and it’s working now!

#62281 Copied

Eva Kemp

Support staff

May 7, 2015 at 08:51

Hello,

You’re welcome.

Regards,
Eva Kemp.

#62324 Copied
Tagged: best selling themes, checkout, java error, secure shopping, user friendly, woocommerce
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