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Jewellry Theme no displaying properly - by dvcrentalstore

This topic has 11 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Eva Kemp

dvcrentalstore

Participant

December 6, 2015 at 22:11

I have purchased and added the WOOPress, as well as uploaded all the dummy content. I wanted this theme for the Jewellery area. I have followed the additional instruction and created the sliders that were found on, http://www.themepunch.com/faq/9x-slider-synchronous-grid-slider/

The problem is that I have only one section (Slider 1) that is transitioning. I don’t know why the other sliders are not changing at all. Please advise. The page can be found here: http://masterjewelers.staging.wpengine.com/my-grid-slider-page/

Thanks!
Jon

#102962 Copied

10 Answers

Jack Richardson

Support staff

December 7, 2015 at 10:11

Hello,

Please provide us with WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#103001 Copied

dvcrentalstore

Participant

December 7, 2015 at 15:22

Hi Jack,

Thank you for your response. The login information is http://masterjewelers.staging.wpengine.com/ The login credentials is in the private coontent area.

Thanks, Jon

Please, contact administrator
for this information.

#103074 Copied

Jack Richardson

Support staff

December 7, 2015 at 16:38

Hello,

Please update all required plugins https://www.8theme.com/download-plugins/ (Ultimate VC Addons, Revolution Slider, Visual Composer) .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#103085 Copied

dvcrentalstore

Participant

December 7, 2015 at 17:18

I have tried to update the plugins and it looks like I’m having trouble with activation. Feel free to update the plugins yourself. I have this on a staging site and backups are done. Here is what I got when I tried to update. Also, some of the plugins have been updated but they are highlighted red, which I believe is the activation problem. Please advise and thank you for your help on this. The 9 Grid layout on the Jewellery theme was the reason I purchased this theme, that is why it’s so important for me to get this working properly.

Updating Plugin Master Slider Pro (1/4)
An error occurred while updating Master Slider Pro: Update package not available.
Updating Plugin Ultimate Addons for Visual Composer (2/4)
Ultimate Addons for Visual Composer updated successfully. Show Details
Updating Plugin WooCommerce (3/4)
WooCommerce updated successfully. Show Details
Updating Plugin WPBakery Visual Composer (4/4)
Downloading package from envato market…
An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

Thanks,
Jon

#103105 Copied

Eva Kemp

Support staff

December 7, 2015 at 19:58

Hello,

You need update plugins via FTP.
Connect to your server using some FTP client (for example FileZilla) and upload plugins folders in the directory wp-content/plugins.
New versions can be downloaded here https://www.8theme.com/download-plugins/ .
If you have difficulties please provide us with FTP credentials.

Thank you.

Regards,
Eva Kemp.

#103140 Copied

dvcrentalstore

Participant

December 7, 2015 at 20:44

I have updated plugins via FTP. Grid, Slider issue is still there.

Thanks,
Jon

#103150 Copied

dvcrentalstore

Participant

December 8, 2015 at 02:58

Hi staff,

It’s been over 24 hours since my original post. I am still having the same problem occur on the link provided. I did update the all the plugins as instructed in the previous post. Please let me know if I can do anything in regards providing anything else needed to solve this problem.

Thanks,
Jon

#103183 Copied

Jack Richardson

Support staff

December 8, 2015 at 15:45

Hello,

Sorry for a delay.
You made a mistake in the first slider JS code. You wrote this line eval('revapi2'+u), but it should be eval('revapi'+u). I’ve edited it.
Please clear browser cache and check your sliders now.

Best regards,
Jack Richardson.

#103316 Copied

dvcrentalstore

Participant

December 8, 2015 at 17:07

Awesome! Thank you very much!

#103345 Copied

Eva Kemp

Support staff

December 8, 2015 at 19:21

Hello,

You’re welcome.

Regards,
Eva Kemp.

#103378 Copied
Tagged: displaying, jewellery, properly, templates, theme, woocommerce, wordpress
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