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Jpeg compression artifacts - by patriziadecay

This topic has 5 replies, 2 voices, and was last updated 10 years ago ago by Eva Kemp

patriziadecay

Participant

November 5, 2014 at 09:34

HI there,
I have a big problem with product images on my website. I’m using the same jpeg images I used for my previous website,
but when I upload them they look very bad and full of artifacts in the white background. What can I do to solve this problem?

Thanks
Patrizia

#23248 Copied

4 Answers

Eva Kemp

Support staff

November 5, 2014 at 10:19

Hello,

Please provide us with a page link where the problem appears and your wp-admin panel/FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#23260 Copied

patriziadecay

Participant

November 5, 2014 at 10:39

Hi Eva,
open the first link, you can see better the artifacts if you recline a little the screen.

From the original photoshop file I tried to change resolution, dimension ecc. but nothing change. Only in png format it works right, but they’re too heavy, I need to use the web jpeg format. I tried to upload an image I saved from another website, blackmilk.com. On their website it is ok, uploading on my website it becomes bad.
I don’t know what else to do, I also tried a recovery thumbnail plugin that someone suggested in other topics, but for me it is not useful.

Please, contact administrator
for this information.

#23263 Copied

patriziadecay

Participant

November 5, 2014 at 10:45

http://www.decaycouture.com/?product=ring-with-red-stones

this is a demo product, and it has the same problem

#23264 Copied

Eva Kemp

Support staff

November 5, 2014 at 15:49

Hello,

You need create a new image with the dimensions 1500x1500px. Don’t change resolution of your old image but add a new one.

Thank you.
Regards,
Eva Kemp.

#23319 Copied
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