This topic has 7 replies, 2 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow
Hi
Some of my products have strange problems.
1. I uploaded multiple images in the products gallery, but only one product page is displayed.
2. The options button does not work, I can’t select the product option.
I found a lot of errors in the Chrome console, most of them are “jQuery is not defined”, I think this is the source of the error, but I don’t know how to solve it. please help me.
can see the same error on this page:https://funshoply.com/product/nadafair-autumn-long-sleeve-v-neck-solid-sexy-sweater-women-winter-casual-slim-knitted-jumper-female-oversize-pullover-tops/
Hello,
Could you, please, provide me Dashboard and FTP access to your site to check the problem in more details?
Regards
thank you
Hello,
JS errors in console are not related to our theme because appears even with the default WooCommerce theme Storefront http://prntscr.com/lasjqo
Please, solve these errors first and then reply back.
Also, we see that you are using CDN. Don’t forget to clear CDN cache and enable CDN option in WPRoket settings to allow us to flush the CDN cache from admin panel.
Regards
Hi Olga Barlow,
Thank you, I completely reinstalled XStore v.5.1.1 and the problem is gone.
I am now worried about the theme upgrade. If there are many products in my store, will the upgrade bring other problems?
I found another bug. When I use a picture that is not square, when I click on the zoom, it will be forced to stretch into a square.
you can see this image https://prnt.sc/lazlz6
product url:https://funshoply.com/product/crew-sweatshirt/
Hello,
The link that you provided does not work. Please, provide me correct Dashboard access to your site and link to that product.
Regards
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