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JQuery issue - by Stefano - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Stefano

Participant

February 8, 2021 at 08:43

Hello,
we have practically finished our new site but we are experiencing compatibility problems between your Xcore and the B2Bking module.

Your plugin seems to affect how jQuery works. Look checkout page please.

In the image attached, even though the dropdown says “Ente”, jQuery thinks the selected option is Azienda.

Can you help me ?

#272979 Copied Theme version: 7.2.4.1

9 Answers

Olga Barlow

Support staff

February 8, 2021 at 11:35

Hello,

Go to Appearance > Themes > install and activate the Storefront theme, disable XStore core plugin. Check the checkout page after that. Do you have the same issue?

Please, attach screenshot of the problem because you forgot to do this. You can use the Lightshot screenshot tool to share screenshots.

Regards

#273029 Copied

Stefano

Participant

February 8, 2021 at 13:40

Hi,

if active storefront everything works correctly.

https://prnt.sc/ypj3sx

thank you

Please contact administrator
for this information.

#273051 Copied

Olga Barlow

Support staff

February 8, 2021 at 20:38

Hello,

Link that you provided does not work https://prnt.sc/yqxygg
Also, provide us with FTP access to check the issue in more detail.

Regards

#273127 Copied

Stefano

Participant

February 9, 2021 at 10:57

Sorry, yesterday we changed URL with new official

packservices.cloud

the error is it https://prnt.sc/yqxygg

Please contact administrator
for this information.

#273207 Copied

Olga Barlow

Support staff

February 9, 2021 at 15:58

Hello,

I don’t see the mentioned select on the checkout page https://prnt.sc/yum0ze
Could you, please, explain in more detail or provide a video of how to get that?

Regards

#273268 Copied

Stefano

Participant

February 9, 2021 at 16:20

Sorry,

because I had disabled the module because otherwise we can not do our tests.

I reactivated the module, I also send you a small video to make you understand what is missing, I know that the B2BKing developers have also written to you! Maybe if you then talk to each other about the reasons for the conflict, it is easier for you to speak the same language! I just see that it doesn’t work but I don’t know why 🙂

http://somup.com/crnQoFDibB

I also noticed that on the checkout page, if a user changes the shipping address, the system never updates the order recap, so it doesn’t update transport costs, totals, etc. …

thank you

#273273 Copied

Olga Barlow

Support staff

February 10, 2021 at 16:43

Hello,

To make that select work disable popup/off-canvas for the My account element in header https://prnt.sc/yzg9vl
If you use popup for the My account then that select displays in 2 places: popup/off-canvas and checkout page and the plugin script fails because of this.
We’ll report this to the plugin author, maybe they will be able to improve it.

Regards

#273464 Copied

Stefano

Participant

February 10, 2021 at 17:48

WOW WOW WOW WOW

Olga you are number one ! thank you
What about the fact that the order recap in the cashier does not update when the city / state changes? depends on what ?

if you try our site as a guest and change the city / state to Milan / Milan, the transport costs should change (at the moment we have not set all the provinces) and instead they change only if you change the payment method because the delivery recharges and updates.

thank you

#273479 Copied

Olga Barlow

Support staff

February 10, 2021 at 22:27

Hello,

You are welcome.
Could you, please, check if the shipping work ok with the default theme Storefront?

Regards

#273521 Copied
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