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JS error that blocks a delivery popup used by 3rd party plugin

This topic has 10 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Rivka

Participant

January 9, 2023 at 08:14

Plugin name: Delivery pickup popup Pro
main plugin: https://www.piwebsolution.com/product/order-delivery-date-time-and-pickup-locations-for-woocommerce/
extention plugin: https://www.piwebsolution.com/product/delivery-date-time-preference-selection-popup-pro/
Reference site: https://www.bgrill23.tempurl.co.il/
Message: popup does not work for me 🙁
in header, משלוחים
is the link. not working at all

There is a JS error caused by your theme that is breaking the popup
this Js file of the theme is causing the issue bloc this JS from loading and it will work

https://www.bgrill23.tempurl.co.il/wp-content/themes/xstore/js/etheme-scripts.min.js

Please, contact administrator
for this information.

#343308 Copied Theme version: 8.3.9 WooCommerce version: 7.2.2

9 Answers

Rivka

Participant

January 9, 2023 at 08:17

also if you can see why variation swatch works on archive page but does not work on single product page – it will be great

Please contact administrator
for this information.

#343311 Copied

Rose Tyler

Support staff

January 9, 2023 at 09:49

Hello,

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Please provide FTP access, we will check what can be done to help you.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#343327 Copied

Rivka

Participant

January 9, 2023 at 10:00

attached
i have a lots of problem with this theme 🙁
1- can you please check variation swatch please (works on archive doesn’t on single product page)
2- also – products images gallery isn’t shown on single product page (see link in private)
3-also, where should i set –et_main-color ?
it shows #888
on theme options i have different main color set.

Please contact administrator
for this information.

#343328 Copied

Rose Tyler

Support staff

January 9, 2023 at 10:25

What is FTP password?
You mixed a few questions in 1 topic, which may cause a mess in conversation.
At first sight, all problems are caused by using 3rd party plugins and caching. Disable such plugins, clear or temporarily disable CDN cache and check the single product page.
Also, we would recommend you update the theme and Core plugin –
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#343331 Copied

Rivka

Participant

January 9, 2023 at 10:35

i have updated and i have no cache plugin. tried on incognito – all the same.
i need those plugins.
also, i am using elementor- not wpbakery.

#343333 Copied

Rose Tyler

Support staff

January 9, 2023 at 10:56

Please do the test: disable all 3rd party plugins and check how swatches and gallery work then. Let us know the result.
Also, we are waiting for FTP password from you.

Regards

#343334 Copied

Rivka

Participant

January 9, 2023 at 11:00

sorry

Please contact administrator
for this information.

#343335 Copied

Rivka

Participant

January 9, 2023 at 11:05

please see private content.

Please contact administrator
for this information.

#343337 Copied

Rose Tyler

Support staff

January 9, 2023 at 13:54

Hello,

Private Content

Regards

Please contact administrator
for this information.

#343352 Copied
Tagged: 3rd party, delivery, error, plugin, popup, templates, woocommerce, wordpress
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