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JS issue - by Al - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Al

Al

Participant

January 10, 2021 at 09:53

Menu->Categories choosing a new category to display get an error message

https://prnt.sc/wk5s1s

Please, contact administrator
for this information.

#267607 Copied Theme version: 722 WooCommerce version: 48

12 Answers

Rose Tyler

Support staff

January 10, 2021 at 11:41

Hello,

Please describe the problem in more detail, provide additional screenshots or video. Right now, I do not see the error on your site.

Regards

#267621 Copied

Al

Participant

January 10, 2021 at 11:58

I attached teh error message on console
when you go to menu-> Categories -> choose any of the category you will not be prompt to category page
http://prntscr.com/wk7aoe
https://prnt.sc/wk7byw
http://prntscr.com/wk7e6k

#267625 Copied

Rose Tyler

Support staff

January 10, 2021 at 13:17

Please check – https://gyazo.com/097b5fa095a32f55195b878861f23fe1 I do not see the problem on your site. Try to clear cache and check one more time.

Regards

#267643 Copied

Al

Participant

January 10, 2021 at 13:53

Thank You Rose

I clreaed Cache
I move to a different browser
still the same ajax filter issue
http://prntscr.com/wk8yhy

#267653 Copied

Al

Participant

January 11, 2021 at 11:55

Hi

hope someone can help resolve this ajax filter issue

#267773 Copied

Olga Barlow

Participant

January 11, 2021 at 19:03

Hello,

Could you, please share a short gif using the Gyazo gif tool to show us your actions that cause the mentioned error? We can’t reproduce the mentioned error from our site and can’t fix it till we find what actions cause it.

Regards

#267875 Copied

Al

Participant

January 12, 2021 at 19:54

Hi
1st time when you choose a category it move the category page
second time it get the error message and stuck

Please contact administrator
for this information.

#268057 Copied

Olga Barlow

Participant

January 13, 2021 at 11:52

Hello,

Oh, you get the error from the second time. Got it. I passed your issue to our developers. I’ll inform you once they find the reason of the issue.

Regards

#268131 Copied

Olga Barlow

Participant

January 14, 2021 at 12:29

Hello,

Fixed. Check now, please.

Regards

#268370 Copied

Al

Participant

January 14, 2021 at 17:28

Thank you

It is working fine by now

Please contact administrator
for this information.

#268449 Copied

Olga Barlow

Participant

January 15, 2021 at 10:56

Hello,

Upload xstore theme and et-core-plugin folders from fixed site to other sites to solve the problem there. We’ll include the fix in the next theme update.

Regards

#268518 Copied

Al

Participant

January 15, 2021 at 11:09

Great
Thank You very much

#268522 Copied
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