.json file missing - by Akela - on WordPress WooCommerce support

This topic has 22 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Eva Kemp

  • Avatar: Akela
    Akela
    Participant
    October 28, 2015 at 23:32

    Hello,

    I am really really struggling here, I wanted to try a a new theme outside of Genesis themes to try and get some more creative themes. But setting up this theme is by far one of the hardest ones I’ve had t do. A few of the plugins aren’t working correctly. The Revolution Slider will not work in my plugins at all but currently the .json file is missing for my essential grid.

    Thank you,
    Akela Richardson

    Please, contact administrator
    for this information.
    21 Answers
    Avatar: Akela
    Akela
    Participant
    October 28, 2015 at 23:33

    sorry, do you think you can send me the .json file?

    Also, how do I get the responsive slider to work?

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 29, 2015 at 08:51

    Hello,

    As I see you haven’t installed the Revolution Slider plugin.

    I’ve sent you .json file to email address. Please check it.

    Regards,
    Robert Hall.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 29, 2015 at 09:00

    Hello,

    json file is included for a template where it’s used. You can find it in the theme package in “royal_versions” folder.
    As I see you didn’t install Revolution Slider plugin http://storage3.static.itmages.com/i/15/1029/h_1446105603_1068755_c595fbaceb.png . Please do this.

    Best regards,
    Jack Richardson.

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 17:35

    You guys are amazing, thank you for getting back to me. I am extremely shocked that you guys are able to respond so quickly to everyone especially because you get new forums by the hour. I do have one more question though, I am getting an error message when attempting to download the Revolution Slider and it won’t let me download it.

    What do I do?

    Thanks,
    Akela Richardson

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 17:41

    I actually just inactivated WooCommerce and all the plugins except for the Essential Grid because the import/export wasn’t showing up for it. And now I am not able to edit anything on the wordpress site anymore. I am getting this error message
    Fatal error: Class ‘AIO_Icon_Manager’ not found in /home/content/p3pnexwpnas05_data02/53/2498653/html/wp-content/plugins/ultimate_vc_addons/admin/admin.php on line 150

    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 17:52

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 18:01

    see below, thank you

    Please, contact administrator
    for this information.
    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 18:03

    its actually working now, thank you. I will try and download the responsive slider again

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 18:09

    I Just tried to upload the .json file, marked all of them to “over write existing” and am getting an error “ajax error error

    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 20:49

    Hello,

    I’ve imported Ess. grid demo data.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 20:50

    Oh wow, you are amazing! Do you know why the responsive slider isn’t working?

    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 21:06

    Hello,

    As I see you haven’t installed Revolution Slider plugin.
    Please install it or provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 21:07

    its not allowing me to install it

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 21:14

    This is what I am getting

    Installing Plugin: Revolution Slider
    The plugin does not have a valid header.
    Downloading install package from https://lanyardschangelives.com/wp-content/themes/woopress/framework/plugins/revslider.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/content/p3pnexwpnas05_data02/53/2498653/html/wp-content/plugins/revslider/

    Plugin install failed.

    Return to Required Plugins Installer

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 21:16

    item purchase code and username

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 21:36

    Hello,

    We need your FTP host, FTP username, FTP password. If you don’t know this information ask your hosting provider to give you these credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Akela
    Akela
    Participant
    October 29, 2015 at 21:37

    sorry, its

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 29, 2015 at 21:40

    Hello,

    We also need FTP login details to be able to connect to your FTP account.

    If you don’t know this information ask your hosting provider to give you these credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Akela
    Akela
    Participant
    October 30, 2015 at 16:40

    okay, sorry I wasn’t completely understanding what you were asking for, I believe I have it correct now

    Please, contact administrator
    for this information.
    Avatar: Akela
    Akela
    Participant
    October 30, 2015 at 16:41

    and the host is godaddy

    Avatar: Eva
    Eva Kemp
    Support staff
    October 30, 2015 at 19:23

    Hello,

    I’ve installed Revolution Slider plugin.
    Please check your home page now.

    Regards,
    Eva Kemp.

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