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Just Updated to Legenda 4.1 – not working

This topic has 5 replies, 2 voices, and was last updated 5 years, 3 months ago ago by Rose Tyler

Fabio

Participant

September 7, 2019 at 16:14

Dear Support,

I have just updated my website theme from 3.9.2 to 4.1.

I read the documentation therefore, I have updated the theme, then installed Legenda Core, Redux and CMB2.
I have updated Woocommerce to 3.7.0.

However, the front end of the website does not work at all while the back end works fine.

In the front end the layout of the website is totally messed up.

Could you please help me to solve the problem?

You can find the access information in private.

Thank you.

Please, contact administrator
for this information.

#221019 Copied Theme version: 4.1 WooCommerce version: 3.7.0

4 Answers

Rose Tyler

Support staff

September 7, 2019 at 16:42

Hello,

Do you have the problem when parent theme activated on your site? Please note that we are not responsible for additional customization in files.

Regards

#221021 Copied

Fabio

Participant

September 7, 2019 at 16:54

Dear Rose,

When the parent theme is activate i can see part of the layout but items are missing (e.g. banners) and others are wrongly displayed (e.g. mega banner).
Everything was working fine before the update, in addition the child theme was not causing any issue.

Please note that we did not do additional customization. We only customized within the frame that was provided by your theme, through the support of your theme.

Please help us to make the website working again.

Fabio.

#221023 Copied

Fabio

Participant

September 7, 2019 at 19:15

Dear Rose,

I fixed the problem.

Best regards.

Fabio.

#221025 Copied

Rose Tyler

Support staff

September 8, 2019 at 08:02

Hello,

Sorry for the delay in answering. I am glad that you sorted out.
Have a nice day.

Regards

#221032 Copied
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