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Just updated to V1.4 of Royal and the Visual composer settings are not working

This topic has 10 replies, 2 voices, and was last updated 10 years ago ago by Eva Kemp

cbayly

Participant

October 29, 2014 at 21:58

Hi,

I just did the update to V1.4 of the Royal theme and I am experiencing problems. Several sections on my pages are supposed to have different coloured backgrounds but they don’t. I thought the settings in the Visual Composer were erased with the update. When I checked the settings in Visual Composer they are still there. Unfortunately, the settings are not reflected in the front end.

I’ve created a video showing what I mean. In the video background for the “Data Control” section should be #eeeeee. In the backend I show the settings and even change it to red and still the changes are not shown in the front end.

http://youtu.be/p27yZIkeTW8

Please help me find the solution.

Thanks,

Cam

Please, contact administrator
for this information.

#22364 Copied

9 Answers

Eva Kemp

Support staff

October 29, 2014 at 22:53

Hello,

Please provide us with FTP credential as well.

Thank you.
Regards,
Eva Kemp.

#22377 Copied

cbayly

Participant

October 29, 2014 at 23:40

Here are the details.

Please, contact administrator
for this information.

#22385 Copied

Eva Kemp

Support staff

October 30, 2014 at 13:47

Hello,

Sorry, but the FTP credentials are incorrect.
We’re unable to log in.
Please check them.

Thank you.
Regards,
Eva Kemp.

#22459 Copied

cbayly

Participant

October 30, 2014 at 15:25

Here are the correct ones. The user was wrong. Sorry about that.

Please, contact administrator
for this information.

#22476 Copied

Eva Kemp

Support staff

October 30, 2014 at 17:32

Hello,

As I see your theme version is 0.3:

Please update the theme correctly.

Thank you.
Regards,
Eva Kemp.

#22509 Copied

cbayly

Participant

October 30, 2014 at 18:42

I just did the update and now it says 1.4 but the problem still exists.

#22527 Copied

Eva Kemp

Support staff

October 30, 2014 at 20:52

Hello,

Please try to change row background as shown on the screenshot:

Thank you.
Regards,
Eva Kemp.

#22569 Copied

cbayly

Participant

October 30, 2014 at 21:18

That does change the colour but it doesn’t allow for full width of the page. I don’t know what broke the site during the upgrade but I am going to use a backup that I made and revert it to an earlier version. I was hoping that there was an easy fix.

Thanks for your help.

Cam

#22586 Copied

Eva Kemp

Support staff

November 5, 2014 at 16:00

Hello,

We’ve updated the theme to 1.4 version and background color is changed successfully for a row in Visual Composer editor. Please check it from your end.

Thank you.
Regards,
Eva Kemp.

#23324 Copied
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Just updated to V1.4 of Royal and the Visual composer settings are not working

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