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Keep getting Spam Orders on Websites using XStore

This topic has 2 replies, 2 voices, and was last updated 15 hours, 21 minutes ago ago by Andrew Mitchell

indigoross

Participant

December 3, 2024 at 10:12

Hi!

We are having issues with websites using the xstore theme past few days where they are getting quite alot of Spam orders.

They all just purchase one product which always fails, its always a spam email address as well.

We have Wordfence installed on all our sites we have done for years.

We have reCAPTCHA for WooCommerce installed on our shops and the orders are still getting through.

Spoke to hosting company and they said all is ok there end and to check with theme developers?

I keep blocking the IP addresses but they still keep getting thorough and only with sites using the XStore theme?

Is it a coincidence or is something amiss?

Any help be great

Thank you

Scott

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1 Answer

Andrew Mitchell

Support staff

December 3, 2024 at 15:36

Hello Scott,

Thank you for reaching out to us and bringing this matter to our attention.

We sincerely apologize for the inconvenience caused by the spam orders you’ve been experiencing on your websites using the XStore theme. We understand how frustrating this can be, and we are here to assist you in resolving the issue.

Based on the information you’ve provided, it seems that you have already implemented several security measures, such as Wordfence and reCAPTCHA for WooCommerce, which are excellent steps. However, we would like to investigate further to determine if there is any specific vulnerability or configuration within the XStore theme that could be contributing to this issue.

To assist you more effectively, could you please provide us with the following details?
1. The version of the XStore theme you are currently using.
2. A list of active plugins on the affected websites.
3. Any error logs or additional information from your hosting provider that might help us identify the root cause.

In the meantime, we recommend ensuring that your theme and all plugins are updated to their latest versions, as updates often include important security patches. Additionally, you may want to consider enabling a more advanced anti-spam solution, such as a plugin specifically designed to block spam orders, to complement your existing security setup.

Once we receive the requested details, we will thoroughly review the situation and provide you with further guidance or a potential solution.

Thank you for your patience and understanding. We are committed to resolving this issue for you as quickly as possible.

Best regards,
8Theme’s Team

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