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La vista rápida producto Ajax arroja un error

This topic has 9 replies, 2 voices, and was last updated 9 months, 3 weeks ago ago by Tony Rodriguez

Julian

Participant

January 30, 2024 at 12:56

Hola,
Al pulsar en vista rapida de articulo sale un error con ajax y no se ve la vista rapida, se queda la ventana emergente en blanco.

Un saludo

#381745 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2

8 Answers

Tony Rodriguez

Support staff

January 30, 2024 at 13:20

Hello, @Julian,

Thank you for using our theme and for contacting us.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to supporting you.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#381751 Copied

Julian

Participant

January 30, 2024 at 14:30

hola, envío el enlace del video y los credenciales

Please contact administrator
for this information.

#381775 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 06:58

Hello, @Julian,

Thank you for your response.

1/ We are currently experiencing difficulty accessing the backend of your website, which is preventing us from providing the necessary support. To proceed with our assistance, we kindly request that you grant us access by unlocking the backend.

For security purposes, We have provided my IP address in a private content area. Please ensure that this IP address is whitelisted, enabling us to access your system without any restrictions.

We appreciate your prompt attention to this matter and look forward to your cooperation.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

3/ If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381869 Copied

Julian

Participant

January 31, 2024 at 09:18

hola, dime desde que país intentas acceder ya que por ip no me deja si es de ucrania ya tienes acceso autorizado
un Saludo

#381892 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 09:56

Hello, @Julian,

Thank you for your response.

1/ We are writing to inform you that We have attempted to access your website from Pakistan and encountered an issue with the WP-admin credentials provided. It appears that the login details are incorrect, as evidenced by the screenshot attached for your reference: https://prnt.sc/4J5tyuG8ORb0

To proceed with the necessary checks and provide you with the assistance you require, We kindly request that you furnish us with valid WP-admin login information.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

#381897 Copied

Julian

Participant

January 31, 2024 at 12:03

Hola, ya he habilitado el acceso

Please contact administrator
for this information.

#381921 Copied

Julian

Participant

January 31, 2024 at 12:08

hola, de nuevo parece que de momento se ha solucionado el problema
un Saludo

#381925 Copied

Tony Rodriguez

Support staff

January 31, 2024 at 13:22

Hello, @Julian,

We are pleased to receive your update. Thank you for keeping us informed. We extend our best wishes to you as well.

Kind regards,
The 8Theme Team

#381942 Copied
Tagged: ajax error resolution, error solving, la vista rápida producto ajax, optimized wordpress themes, troubleshooting woocommerce, woocommerce ajax product quick view, wordpress woocommerce themes
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La vista rápida producto Ajax arroja un error

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