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Language problems after switching to German

This topic has 9 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

helloaksjhf

Participant

September 11, 2023 at 18:24

Hi there!
I switched the language in settings>general>language to German but everything still in English (dashboard & frontend).
Please help me
Thank 🙂

Please, contact administrator
for this information.

#367251 Copied Theme version: 9.1.13 WooCommerce version: 6.1.3

8 Answers

Rose Tyler

Support staff

September 12, 2023 at 07:29

Hello, Helloaksjhf,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
We’ve installed the Loco Translate plugin on your site, and see that you need to rename https://prnt.sc/DnYoJcyks8sI to xstore-de_DE.po

Kind Regards,
8theme team

#367270 Copied

helloaksjhf

Participant

September 12, 2023 at 09:15

First, it is also about the dashboard. I have another store and there the whole dashboard is in German, although I have not set anything different.
Furthermore, the translation with Loco Translate does not work as it should. When I translate a term, it is still displayed in English in the frontend.

#367281 Copied

helloaksjhf

Participant

September 12, 2023 at 09:34

WordPress Core > Administration > admin-de_DE.po (system)
there is always this warning: “Falling back to source extraction because admin.pot is missing”
Maybe this is the reason why the dashboard can’t be translated?!

But frontend isn’t working too… 🙁

#367285 Copied

Rose Tyler

Support staff

September 12, 2023 at 09:39

Hello, Helloaksjhf,

1/ You renamed the theme translation file incorrectly – https://prnt.sc/F3ymHEUofib6 , it should be xstore-de_DE.po

2/ WordPress translation should not be affected by our theme. Please try to activate any other theme and check the result. In case the problem with WP translation persists, you need to contact the support of WordPress.

Kind Regards,
8theme team

#367287 Copied

helloaksjhf

Participant

September 12, 2023 at 10:13

Now, I renamed it but nothing changes.

#367290 Copied

Rose Tyler

Support staff

September 12, 2023 at 10:44

Hello, Helloaksjhf,

We appreciate your prompt response.

Could you provide temporary FTP access?
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Please provide screenshots of untranslated strings, then we will be able to say if they come from our theme, or from somewhere else.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

About “Falling back to source extraction because admin.pot is missing” – you need to contact WordPress support, as was mentioned in our previous response.

Kind Regards,
8theme team

#367292 Copied

helloaksjhf

Participant

September 13, 2023 at 09:54

example: view cart > Warenkorb ansehen

Please contact administrator
for this information.

#367365 Copied

Rose Tyler

Support staff

September 13, 2023 at 14:10

Hello, Helloaksjhf,

The problem is caused by custom code in functions.php of your child theme. Please check the code you added there.

Kind Regards,
8theme team

#367391 Copied
Tagged: german language issues, german woocommerce templates errors, switching to german in wordpress, woocommerce templates language problems, wordpress language troubles, wordpress woocommerce german issues
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