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Latest theme update (1.5) causing slow site and issues with Rev slider.

This topic has 8 replies, 4 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

TrueBeardsman

Participant

June 14, 2015 at 03:14

I’ve attempted to update to the lasted version of woopress multiple times now. Each time I update from 1.4 to 1.5 Rev slider no longer shows the slides, instead it’s just a Grey Square in-place of the slides and the site takes 3-4 times longer to load.

Reverting back to 1.4 fixes the above issues immediatly.

Any ideas?

#69511 Copied

7 Answers

Jack Richardson

Support staff

June 15, 2015 at 19:53

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#69660 Copied

TrueBeardsman

Participant

June 15, 2015 at 20:25

I’ve done all this already and Rev slider still no longer shows the slides, instead it’s just a Grey Square in-place of the slides and the site takes 3-4 times longer to load. I’ve even tried updating revslider again after updating Woopress. Still having the same issue.

#69669 Copied

Robert Hall

Support staff

June 15, 2015 at 20:42

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#69672 Copied

TrueBeardsman

Participant

June 15, 2015 at 20:44

I do not provide my admin creds to anyone. If you need to look at something I can certainly provide you with information. I am not a novice at this by anymeans.

#69673 Copied

Eva Kemp

Support staff

June 15, 2015 at 20:56

Hello,

We need to check what is causing the issue, so please give us access to wp-admin panel. Also you can try to disable 3rd-party plugins as some of them may be the reason of the problem.

Regards,
Eva Kemp.

#69678 Copied

TrueBeardsman

Participant

June 15, 2015 at 21:40

I’ve been using the same plugins for half a year and they all work under 1.4 Woopress. What would you have changed in 1.5 that would cause a plugin conflict? That makes no sense. Also it’s an issues with Revslider and Woopress. Revslider is up to date and working just fine in 1.4. How could it be a plugin conflict when they all work with 1.4?

#69686 Copied

Eva Kemp

Support staff

June 16, 2015 at 08:37

Hello,

Please update the theme to the latest version 2.0 and update Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#69736 Copied
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