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Layer slider install error,demo content error,home page not correctly showing

This topic has 25 replies, 4 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

gobiraj

Participant

July 27, 2015 at 19:31

i have installed xmarket theme but not correctly show images on front page and product page and layer slider install error and also dummy content import error.i need solution.please check it and reply solution.with regards suresh.

Please, contact administrator
for this information.

#77306 Copied Theme version: xmarket 2.0 WooCommerce version: 2.1

24 Answers

Eva Kemp

Support staff

July 27, 2015 at 21:07

Hello,

As I see your site is working fine.
Please clarify what error you are getting and provide us with FTP/wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#77328 Copied

gobiraj

Participant

July 29, 2015 at 06:20

not showing home page like example theme of home page.
layer slider show watermark DEMO in home page.when i update automatic update & premium support option i got error like this:Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, this feature won’t accept your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.

i have import demo content i got this error:
Failed to import shop_order_status cancelled
Failed to import shop_order_status completed
Failed to import shop_order_status failed
Failed to import shop_order_status on-hold
Failed to import shop_order_status pending
Failed to import shop_order_status processing
Failed to import shop_order_status refunded.

shop page not show banner and breadcrumb return home page show menubar not like example theme of shop page please check it and reply soon sir.

#77564 Copied Theme version: xmarket 2.0 WooCommerce version: woocommerce 2.2.11

gobiraj

Participant

July 29, 2015 at 06:21

layer slider error

Please, contact administrator
for this information.

#77565 Copied Theme version: xmarket 2.0 WooCommerce version: woocommerce 2.2.11

gobiraj

Participant

July 29, 2015 at 06:34

demo content import error:

shop page error:

#77567 Copied Theme version: xmarket 2.0 WooCommerce version: woocommerce 2.2.11

Eva Kemp

Support staff

July 29, 2015 at 08:52

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.
You don’t need license for plugins. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#77590 Copied

gobiraj

Participant

July 29, 2015 at 09:29

here i mention blow wp admin details please check it

Please, contact administrator
for this information.

#77606 Copied Theme version: xmarkt 2.0 WooCommerce version: woocommerce 2.0

Jack Richardson

Support staff

July 29, 2015 at 11:46

Hello,

I’ve checked your site and don’t see problems with it, products and slider are displaying correctly. Please clarify if you have any issues with the site.

Best regards,
Jack Richardson.

#77633 Copied

gobiraj

Participant

July 29, 2015 at 15:57

Hi friend,
example theme:
Here I mention Below Image for correct shop page image and mention yellow mark is example theme shop page:

Mywebsite:

Here i mention below image red mark is mywebsite shop page there is no banner,product side bar not like in the original theme,breadcrumb also not correct.how i correct these things.please help me frined.i need urgent to fix this.

Please, contact administrator
for this information.

#77703 Copied Theme version: xmarket 2.0 WooCommerce version: woocommerece 2.2.11

Robert Hall

Support staff

July 29, 2015 at 16:22

Hello,

Please update WooCommerce plugin to the latest version and check this issue.
Don’t forget to make backup of the site before update.

Regards,
Robert Hall.

#77712 Copied

gobiraj

Participant

August 1, 2015 at 10:06

Hi friend,

i have Update WooCommerce plugin but not working shop page top category banner and left sidebar price filter.i need solution how to add these things here below i attach image please check it and reply soon friend.

Banner and price filter :

Please, contact administrator
for this information.

#78090 Copied

Robert Hall

Support staff

August 1, 2015 at 10:19

Hello,

As I see the banner showing now. Please see screenshot: http://prntscr.com/7zjnr2

Also you need to add WooCommerce Price Filter widget to Product Page Sidebar in Dashboard->Appearance->Widgets.

Regards,
Robert Hall.

#78091 Copied

gobiraj

Participant

August 1, 2015 at 10:29

Now i add WooCommerce Price Filter widget to Product Page price filter added but category Is Not display how to add without affecting category here i mention below image.

#78092 Copied Theme version: xmarket 2.0 WooCommerce version: 2.3.13

gobiraj

Participant

August 1, 2015 at 11:44

hi robert ,

i need solution urgent.i want to fix this as soon as possible

with regards,
gobi.

#78096 Copied Theme version: xmarket 2.0 WooCommerce version: 2.3.13

Eva Kemp

Support staff

August 1, 2015 at 18:28

Hello,

You need also add Woocommerce Product Categories widget to Product Page Sidebar in Appearance > Widgets.

Regards,
Eva Kemp.

#78109 Copied

gobiraj

Participant

August 3, 2015 at 06:44

Hi,

i add Widgets i got difference from original theme and mysite here i mention red mark for difference i need solution and how to fix this problem.

Mysite Screenshot:
http://prntscr.com/807h1j

Original Theme:
http://prntscr.com/807hff

Please, contact administrator
for this information.

#78158 Copied Theme version: xmarket 2.0 WooCommerce version: 2.3.13

Eva Kemp

Support staff

August 3, 2015 at 10:19

Hello,

Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#78214 Copied

gobiraj

Participant

August 4, 2015 at 05:41

hi,

which file i need to check and change theme php files.guide me i will change.

with regards,
gobi

#78385 Copied Theme version: xmarket 2.0 WooCommerce version: 2.3.13

Jack Richardson

Support staff

August 4, 2015 at 07:00

Hello,

Please delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and reupload from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#78388 Copied

gobiraj

Participant

August 4, 2015 at 14:49

hi,
i had delete theme xmarket woocommerece folder and reupload woocommerece folder but not working.
layer slider also delete and reupload but no effected provide any clear screen shot are provide correct files i need to fix this sir please help me.

how to update layer slider please provide screen short.
http://prntscr.com/80q5eb

#78483 Copied Theme version: xmarket 2.0 WooCommerce version: 2.3.13

Eva Kemp

Support staff

August 4, 2015 at 16:23

Hello,

In this case we need FTP credentials to check the issue from our side.
Please provide us with them.

Thank you.
Regards,
Eva Kemp.

#78509 Copied

gobiraj

Participant

August 18, 2015 at 06:30

Hi kemp,

i need one help i will give link for my ftp zip formatted wp files and please check it and correct those files.i need urgent to fix this kemp.

with regards,
gobi

Please, contact administrator
for this information.

#80560 Copied Theme version: xmarket 2.0 WooCommerce version: Wocmmerce 2.3.9

Jack Richardson

Support staff

August 18, 2015 at 06:50

Hello,

New theme version has been released.

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/xmarket/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#80563 Copied

gobiraj

Participant

August 18, 2015 at 09:55

Hi jack,

I have update latest theme but i have same issues please check it and rectify here i attach screenshot please check it and give me solution.

my theme shop page:
http://prntscr.com/85ydte

original theme shop page sidebar:
http://prntscr.com/85yedf

layerslider update issue:
http://prntscr.com/85yeqk

#80626 Copied Theme version: xmarket 2.1 WooCommerce version: Wocmmerce 2.4.4

Jack Richardson

Support staff

August 18, 2015 at 10:48

Hello,

Please create FTP account for us and provide the login details in private content.
It would be better if you give us FTP access and not sending zip archive.
Thank you.

Best regards,
Jack Richardson.

#80653 Copied
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