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Layout issues in single product template

This topic has 9 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Jack Richardson

Jakob

Participant

March 21, 2025 at 11:51

Hello!

I am having some layout issues in the single product template. It seems like all the items within the second column wrap, but they should be stacked vertically. This is not visible while logged in to admin but is visible when logged out. It also does not apply to all products but just a few. What could be the issue? The images attached are the products with the issues.

Products with the issue:
https://shop.yabie.com/sv/produkt/kunddisplay-lenovo-tab-m8/
https://shop.yabie.com/sv/produkt/komplett-kassasystem/

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8 Answers

Jakob

Participant

March 21, 2025 at 11:54

Find credentials attached

Please contact administrator
for this information.

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Alex Carter

Support staff

March 21, 2025 at 14:22

Hello, Jakob,

Thank you for reaching out to us.

We are unable to log in using the credentials you have provided. Could you please verify them at your earliest convenience?

Warm Regards,
The 8Theme Team

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Jakob

Participant

March 21, 2025 at 14:29

Ahh, I’m sorry.. It was the wrong password. New password coming here

Please contact administrator
for this information.

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Jack Richardson

Support staff

March 21, 2025 at 16:31

Dear @Jakob,

We hope you are doing well.

Since your website is utilizing a CDN, it is possible that certain pages are being cached. We kindly recommend clearing the CDN cache first or temporarily disabling it to check if the issue persists.

If the problem remains unresolved, please set the CDN to inactive so that we can investigate the issue from our side.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

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Jakob

Participant

March 24, 2025 at 14:21

Hello! Sorry for the late reply.

Problems still remain unsolved with the cleared CDN cache. CDN is now inactive.

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Jack Richardson

Support staff

March 24, 2025 at 16:54

Hello @Jakob,

We made some changes but those are still cached so we have removed the gallery for testings, as shown in the following screenshot: https://prnt.sc/Hbxp0fdnFQOx.

However, when logged into the frontend, the changes are reflected correctly: https://prnt.sc/cpu4EWHiaWI1.
On the other hand, when accessing the site in incognito mode, the previous version still appears, indicating that it is cached: https://prnt.sc/HlkNpmYo2pIb.

This suggests that some CDN caching is still active, even though it has been cleared. To properly investigate the cause of these structural changes, the CDN should ideally remain inactive until we identify the issue.

We appreciate your attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

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Jakob

Participant

March 25, 2025 at 10:28

Hi again!

We have shut off “Edge cache”, but completely shutting off caching from our host Kinsta is not possible. But we have set the caching for one hour.

You can use “?lorem” in the end uf url to see an uncached page.

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Jack Richardson

Support staff

March 25, 2025 at 16:09

Hello @Jakob
We checked those products you mentioned and now the layout is displayed correctly on those pages. Could you please, check from your side ?
Kind regards, Jack Richardson
The 8theme’s team

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