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Lazy Loading misses up the look of my website

This topic has 12 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Amir Mohamed

Participant

July 27, 2019 at 07:48

Lazy Loading misses up the look of my website in the homepage and other pages .. specially in the tabs block in home page (new arrivals – best selling – on sale) while switching between them the pictures don’t load correctly please help!

#217828 Copied Theme version: 5.2.2 WooCommerce version: 5.4.1

11 Answers

Olga Barlow

Support staff

July 29, 2019 at 09:19

Hello,

You have enabled the maintenance mode and we can’t check the problem. Could you, please, provide us with WP Dashboard access to your site to check the problem?

Regards

#217871 Copied

Amir Mohamed

Participant

August 1, 2019 at 18:25

the website is online now you can check it , and please help

#218284 Copied

Rose Tyler

Support staff

August 2, 2019 at 07:51

Hello,

Thanks for the reply. Please provide us with temporary wp-admin and FTP access
http://prntscr.com/onbgdp

Regards

#218306 Copied

Amir Mohamed

Participant

August 3, 2019 at 17:22

Check it please

Please contact administrator
for this information.

#218421 Copied

Rose Tyler

Support staff

August 4, 2019 at 07:54

Please provide FTP access (host, username, password, port).

Regards

#218433 Copied

Amir Mohamed

Participant

August 4, 2019 at 19:03

here you are

Please contact administrator
for this information.

#218469 Copied

Olga Barlow

Support staff

August 5, 2019 at 10:57

Hello,

Link that you provided is link to cPanel it’s not the FTP host.
Also, the username is also strange and it works neither for the cPanel nor FTP if we use the domain as the hostname.
We were able to make changes in files using Dashboard but don’t see changes because you are using CDN cache and cache plugin. Please, clear plugin cache and Cloudflare CDN cache and check the home page again. Let me know if tabs wors ok after that.

Regards

#218485 Copied

Amir Mohamed

Participant

August 5, 2019 at 18:10

This is a video showing what’s wrong with my website even after clearing cache and everything

Please contact administrator
for this information.

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Olga Barlow

Support staff

August 6, 2019 at 10:31

Hello,

I know what is the problem. Point is that we don’t see changes that we made to fix the problem because of the CDN cache.
So:
1) Login to account to allow us to clear CDN cache http://prntscr.com/ooz18o , also enable the dev mode in cloudflare settings till we fix the problem.
2) Contact your hosting provider and get correct FTP information. Provide us correct FTP host, username and password. Check if it works before post information here.

Regards

#218550 Copied

Amir Mohamed

Participant

August 6, 2019 at 21:20

Check private area 🙂

Please contact administrator
for this information.

#218608 Copied

Olga Barlow

Support staff

August 7, 2019 at 09:04

Hello,

Check your site. Seems you have cleared the CDN and plugin cache and our previous changes were applied.

Regards

#218624 Copied
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