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Lead time plugin causes problem at shop page

This topic has 7 replies, 3 voices, and was last updated 1 years, 7 months ago ago by trambussen

trambussen

Participant

March 10, 2023 at 15:59

Hi! Just bought the Barn2 Lead time plugin but sadly it causes problems on the shop page!
Can You tell me why?
(https://monstedcykler.dk/produkt-kategori/cykler/mtb-26/)

Thanks in advance

#349612 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

6 Answers

Tony Rodriguez

Support staff

March 11, 2023 at 09:36

Hello, @trambussen,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to Plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.

If the issue does not persist with the default WordPress theme, please provide us with your site’s FTP access and the WP-Admin Login details in the private content area of this topic so that we can investigate the issue further.

We thank you for your understanding and look forward to your response.

Kind Regards,
8Themes Team.

#349652 Copied

trambussen

Participant

March 11, 2023 at 09:49

Hi Tony!

I have found this – maybe that explaines the problem?
https://barn2.com/kb/lead-time-escaping-html/

Can You tell me how to fix it, by reading the article above?

Bests,
Bettina

#349654 Copied

Rose Tyler

Support staff

March 11, 2023 at 17:20

Hello, Trambussen,

1/ We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ Provide temporary wp-admin and FTP access, then I will be able to pass this question to our dev team.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#349675 Copied

trambussen

Participant

March 15, 2023 at 16:00

Please see private content…

Please contact administrator
for this information.

#350134 Copied

Rose Tyler

Support staff

March 16, 2023 at 07:50

Hello, Trambussen,

Please check now.

Kind Regards,
8theme team

#350185 Copied

trambussen

Participant

March 20, 2023 at 16:58

Thanks a lot Rose!

Again, your support is awesome…!!!!!!!!!!

Bests,
Bettina

#350627 Copied
Tagged: best selling, lead time, plugin, problem, shop page, themes, woocommerce
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