Left-hand side top bar and Footer Section

This topic has 17 replies, 4 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

  • Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 09:56

    Dear Xstore,

    We have a question in the private content regarding various sections that have disappeared from the site.

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2017 at 12:54

    Hello,

    Please provide link to your site.
    Go to Appearance > Widgets > and check if your widgets from top bar and footer areas were transferred to Inactive Widgets area.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 13:09

    Hi Rose, Response for you in the Private Content.

    Please, contact administrator
    for this information.
    Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 14:03

    Hi Rose,

    Check inactive widgets and there’s nothing there, these are just ones that have never been used. Hope you can look at the details in the private content and let us know what action we should take as the website has technically been down for a number of hours now.

    Best Regards, Su.

    Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 16:31

    Dear Xstore,

    Does anyone know how long t this is going to take to resolve pleaes as we have now lost a whole day here. Another thing, your name has appeared on the bottom of website and the primary banner setting have vanished from the Appearance > customise section. http://prntscr.com/hp4t1x

    Hope to hear from you very soon.

    Kind Regards, Suzanne.

    Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 18:21

    Hi Rose,

    Can you please ignore this ticket as we are going to deal with this ourselves by reinstalling an earlier version and then trying to find which are the problem areas. We can’t afford to lose another days business.

    Kind Regards, Su.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 18, 2017 at 19:20

    Ok. Feel free to contact us once you need our help again.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    December 18, 2017 at 21:35

    Hi Olga,

    We have a question relating to this in the private content.

    Please, contact administrator
    for this information.
    Avatar: Walid
    Walid
    Participant
    December 19, 2017 at 07:38

    To edit the copyright text go to
    Appearance->widgets->copyright footer left
    And change accordingly.
    I cant help for the rest.

    Avatar: Su Flo
    Su Flo
    Participant
    December 19, 2017 at 08:42

    Hi Walid,

    Thank you. We look forward to hearing from you regarding the other issues that are preventing our green padlock.

    Kind Regards, Su.

    Avatar: Walid
    Walid
    Participant
    December 19, 2017 at 09:34

    Dear Flo,
    I am not able to do so as those are in the PC:) I am not from the staff, so I can see them, but if yo can make screenshots and explain I may help.
    All the best.

    Avatar: Su Flo
    Su Flo
    Participant
    December 19, 2017 at 09:44

    Can you please leave Rose and Olga to sort this. Thank you. Too many people involved.

    Avatar: Walid
    Walid
    Participant
    December 19, 2017 at 10:00

    As You wish.I hope all will be sorted soon.
    All the best.

    Avatar: Su Flo
    Su Flo
    Participant
    December 19, 2017 at 10:40

    Dear Rose and Olga,

    Our credentials are in the Private Content in order to sort out the two http issues to allow our green padlock to work. Best Regards, Su.

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 19, 2017 at 18:40

    Hello,

    That image is your content in Footer 4 widget area. It’s not our theme issue.
    So, be attentive what content you are adding.

    Regards

    Avatar: Su Flo
    Su Flo
    Participant
    December 19, 2017 at 19:31

    Can you remove our company name from the forum please.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 19, 2017 at 19:50

    Done.

    Regards

  • Viewing 17 results - 1 through 17 (of 17 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.