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Left menu on the site is not displayed - by Dginger

This topic has 6 replies, 3 voices, and was last updated 4 years, 3 months ago ago by Dginger

Dginger

Participant

November 5, 2020 at 15:11

Hello!
After installing the latest update, the left menu on the site is not displayed. The update was installed from the admin panel, section – themes.
In Customize mode, the panel is visible.
The panel is visible in the mobile version.
Screenshots:
https://imgur.com/a/YWb69ji
https://imgur.com/a/pKROL76
What to do?

Eugene

#257953 Copied Theme version: 71 WooCommerce version: 4.6.1

5 Answers

Rose Tyler

Support staff

November 5, 2020 at 15:18

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#257955 Copied

Dginger

Participant

November 5, 2020 at 15:47

Connect to FTP

Please contact administrator
for this information.

#257961 Copied

Olga Barlow

Participant

November 5, 2020 at 18:14

Hello,

Thank you. We have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#258007 Copied

Rose Tyler

Support staff

November 6, 2020 at 16:09

Hello,

Here is loop-start.php file – https://dropmefiles.com/mUg9H , re-upload it via FTP into xstore/woocommerce/loop/ folder.
Also, the fix will be added in the next theme update.

Regards

#258202 Copied

Dginger

Participant

November 7, 2020 at 15:38

Works. Thanks!

#258367 Copied
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